Sales Tech Support

CURRICULUM VITAE

PERSONAL DETAILS

NAME : SOURAV KEDIA

D.O.B : 11/09/1991

ADDRESS : GANDHINAGAR, PANIHATI (N) 24 PGNS

NEAR BIDHAN MILAN SAMITHI

KOLKATA – 700109

CONTACT : 098********,096********

EMAIL ID : *****************@*****.***

HOBBIES : VOLLY BALL, TRAVELLING, COMPUTER SAVEY ETC.

EDUCATION QUALIFICATION

EDUCATION

YEAR

INSTITUTE

PERCENTAGE

HIGHER SECONDARY

EDUCATION

2008-2009

SHREE DIGAMBAR

JAIN VIDYALAYA (KOLKATA)

64%

SECONDARY EDUCATION

2006-2007

SHUSHRUTI VIDYA

SAMASTE (BANGALORE)

82%

B.COM (Hons)

2009-2012

CALCUTTA UNIVERSITY

48.50%

WORK EXPERIENCE

2010

TUTOR FOR ALL SUBJECTS LIKE ENGLISH LANGUAGE, MATHEMATICS, SCIENCE, GEOGRAPHY ETC.

2011

X3EEM SERVICES PVT. LTD AS A TEAM SUPERVISOR FOR TECH SUPPORT PROCESS IN AUSTRALIA, US AND CANADA. (INTERNATIONAL OUTBOUND).

2012

VODAFONE STORE EXECUTIVE AND SALES OFFICER FOR POSTPAID CONNECTIONS.

AND ALSO PREVIOUSLY WORKED WITH VODAFONE INBOUND PROCESS AT FIRST SOURCE.

2013

Optimus Techno Solutions As a floor supervisor for all sales and team maintenance work with full responsibility.

ADDITIONAL SKILLS

HANDELING TEAM AND MAINTENANCE OF RECORDS.

REPORTING TO CLIENT AND MAILING DIALY REPORTS.

KNOWLEDGE ABOUT HANDELING DIFFERENT SYSTEMS LIKE ORACLE

ICRM, NCRM, PACKS, MINSAT, BSIN, RURALCARE etc.

FLUENCY IN ENGLISH, HINDI, BENGALI, KANNADA AND MARWADI.

TRAINED FROM ORION CALL CENTER AND HAVE COMPUER BASIC

KNOWLEDGE WITH PROPER NAVIGATION.

DISTINCTION IN ALL INDIA GENERAL KNOWLEDGE COMPETITION

CHAMPIONSHIP IN DIFFERENT SPORTS ACTIVITIES.

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