Data Entry Part Time
Resume:
Roshny Vijay
Student seeking internship or full-time jobs
+60-012******* actnn4@r.postjobfree.com 19 years old Selangor
Current
Customer Service Representative (CSR)
Convergys
Education
SEGI COLLEGE SUBANG JAYA
Higher Sec, Sciences (Apr 2013)
Nationality
Malaysia
PR
Malaysia
Experience
Oct 2013 - Present
Customer Service Representative (CSR)
Convergys Selangor, Malaysia
The Customer Service IT Helpdesk is to manage inbound and outbound calls to and
from customers. Aim to achieve or exceed challenging conversation and customer service targets. Focus on personally meeting the administrative needs of the customers and to assist with the
provision of a first class service to internal and/or external customers in accordance with agreed
departmental objectives.
Responsibilities:
Handle high volume in-bound calls and cross sell Personal Lines products to customers.
Manage outbound campaigns as required
General administration related to technical solutions
Work within a team to meet and exceed individual/team performance targets including SLA’s
Demonstrate initiative whilst operating within a team and sets high standards of
professionalism in all business dealings
Analyse, evaluate and complete work in accordance with agreed standards and limits
Liaise with other departments as necessary
Pursue appropriate self-development programmes including CPD requirements
Carry out any other tasks or responsibilities as required in the role
Education
Apr 2013
SEGI COLLEGE SUBANG JAYA
Higher Secondary/STPM/"A" Level/Pre-U in Sciences Malaysia
CGPA
3.98/4
Skills
Advanced
Microsoft Excel, Microsoft Word
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written Relevant Certificates
English
10 10 -
Bahasa Malaysia
10 10 -
Tamil
10 1 -
Additional Info
Expected Salary
Preferred Work Location
Selangor
About Me
Gender
Female
Address
No.40A, Jalan Putra Impiana 8, Taman Putra Impiana, 47120 Puchong,Selangor, Malaysia
Contact this candidate