Customer Service Manager
Resume:
Julie Ann Sidebotham
Oak Park, IL *0302
******************@*****.***
I am seeking an opportunity with an organization that will allow me to use my extensive experience.
Programs and Skills
Mac and PC Platforms: Microsoft Office, Adobe Acrobat Creative Suite, Social Media, Wix Design Specialties: informational graphics, photography, logo design, hand lettering, user interface design, branding standards, creation to production file management Education
Bachelor of Art, Art History
University of Illinois at Chicago
Graduation Spring 2015
Associate of Applied Science, Graphic Design
Johnson County Community College
Graduation Spring 2008
Professional Experience
Manager
Divine Consign
Oak Park, IL 60304
DivineConsign.com
2009 to Present
● Promoted to manager within first year of working with company
● Achieved a 100% increase to $1.2 Million in annual sales within two years
● Designed and implemented paperless system for contracts and customer accounts
● Ensured all documents were translated into Spanish, effectively broadening the customer base
● Developed successful social media marketing strategy
● Implemented and maintain e-commerce store that resulted in growing the consumer base
● Aided in company growth from a 3,000 sq. ft. showroom floor to a 20,000 sq. ft. store
● Research incoming inventory including: art works, furniture and decor items for valuation
● Created employee training program improving employee performance and customer service
● Manage employees and maintain evolving p olicies and procedures
● Developed procedures for client tracking, inventory control and account information
● Maintain accurate records for consignor accounts and store accounts
● Responsible for daily rotation of inventory as well as merchandising sales floor
● Track and manage the logistics for outbound inventory to customers
● Inventory of art, furniture, and home décor objects
Freelance Graphic Designer
2006 - Present
● Consult on advertising strategies and material including branding and identity
● Create branding systems from concept and development to implementation
● Established and implement an identity system for the LORE novel series
● Developed a universal brand for Johnson County Museums
● Designed strategy and multimedia marketing materials for local political campaign 913-***-****
● Created charity event materials including for American Cancer Society and Medical Imaging Graphic
Designer
IPG Group LLC
New York, NY 10001
IPGimage.com
2008 to 2009
● Established and implemented brand standard across all company marketing materials
● Developed sales materials, online newsletter, case-studies, and promotional items
● Created and designed several materials for special events for Royal Bank of Scotland (RBS)
● Served as client and vendor liaison with clients and vendors for project coordination
● Created branded materials to be used for special events
● Converted files to print ready files for several marketing companies including ‘MTKG’
● Created templates for printing firm's design clients for specialized packaging
● Maintained database of printed marketing materials for multiple companies including RBS Office
Office Manager / Bartender
Bonefish Grill
Leawood, Kansas
December 2006 to July 2008
● Maintained invoices, payroll and bimonthly inventory for accounting records and billing
● Resolved customer and employee issues and followed through with solutions
● Worked as part of a team to maintain high standards of service for fast paced bar service Assistant
Manager / Bartender
Outback Steakhouse
Mission, Kansas
May 2000 to April 2006
● Worked to maintain customer satisfaction through problem solving and resolutions
● Selected new candidates for front of house staff and conducted first round of interviews
● Maintained databases for invoicing, payroll and bimonthly inventory
● Became training coordinator for all of front of house staff
● Promoted from server to office assistant, bartender, trainer then assistant manager
● While focused on customer service, maintained multiple tasks in a fast pace environment
● Established relationships with guests during high volume restaurant service
Honors and Interests
Appointed to Art History Society at UIC
Speaker at Art History Symposium at UIC 2015
Phi Theta Kappa Honor Society
Visual communications and color theory as it is applied in contemporary society
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