Customer Service Sales

Carol Spivey

**** ********* ***, ***** ******** Ga.30088 678-***-****/470-***-**** ************@*****.***

Accomplishment

Increased office organization by helping implement more efficient filing system and customer database protocols. Promoted from Mail-File Handler to Financial Specialist and from Financial Specialist to Account Receivable Specialist.

Professional Experience

Antioch-Lithonia Missionary Baptist Church/Receptionist October 2014-Present

Fill in for head receptionist and evening receptionist and other departments as required on call

Take calls, sent out correspondence inform Department Heads of sick and shut-in and bereavements.

Set up appointment, process mail for department heads. Faxes and making copies.

BearingPoint, Inc./Accounts Receivable Specialist April 2008 – July 2014

Performed daily cash applications posting and prepare history reports on a daily basis.

Closed out packages to process unapplied cash and billing adjustments.

Worked on billing, reconciliation, preparation, and analyze monthly general ledger through Oracle System.

Collected on delinquent accounts by mail, email, telephone or fax to solicit timely payment.

KPMG/Financial Specialist/Mail-File Handler February 1999 – April 2008

Issue refunds on over payments, process foreign deposit and wire transfer, deposit checks/credit card payment through Oracle System.

Create personnel information files on sales employees alone with terminated sales employee files

Scanned in timesheets and travel expense of sales employees for payment.

Research problem expense reports daily through Backtrack System

Delivery expense report incoming and outgoing to appropriate departments.

Sort and processes mail by City, State and Zip Code. Stuff envelopes and transport mail within post office.

Add new material to filed records, plus create new records as necessary. Along with answer questions

Corner Stone Group/Mail Sorter July 1998 – February 1999

Sort mail by City, State and Zip Codes and stuffing envelopes.

Jamco, Inc./Freight Tracer March 1997 – July 1998

Track outbound freight to their destinations. Intercepted problem that may occur in delaying delivery.

Set up government mail postal appointments.

Dart Container Corporation/Inspector Packer September 1995 – December 1996

Operated cups, lids and bowls molding equipment’s. Inspect quality, stock in warehouse for shipping.

Academy Distribution Center/RTV Coordinator July 1992 – June 1995

Obtaining return authorizations for detective goods. Prepare freight bill/UPS for shipping back merchandise

Created UPC Codes for new merchandise, and tagging stocking and pulling goods to be shipped out.

Halliburton Logging Services/Senior Reproduction Clerk October 1981 – August 1991

Updated workforce database engineering commercial drilling parts. Make blue-ling copies of engineer tool plans. Microfilming drawings, microfiche. Operator offices equipment’s including customer service.

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