Technical Support Sap

Ruel Andaluz

*** ******* ****** **** **** St., Tambo, Paranaque City 1701

Cell : 092********

Email: actnf8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

-Over 15 years SAP implementation and support & ABAP development working with enhancement, data conversion, master data update, interfaces, and developing reports.

-Understanding of different SAP application modules and their integration, including administration and programming of SAP WorkFlow.

-Experience in designing solutions related to systems interfaces, Enhancement, ALE, IDOC/EDI, LSMW, BADI/BAPI, User's Exit, & BDC.

-Knowledge of Form development using SAPScript, SmartForms and Adobe Interactive Form in a WebDynpro Environment.

-Project Management skills acquired as a member of different IT Projects and as a Certified Associate Project Manager acquired from Project Management Institute.

EDUCATION

2013 - 2015

Certificate in Strategic Management, University of Calgary

Calgary, Alberta, Canada

1984 - 1989

Bachelor of Science in Computer Engineering, Adamson University

Manila, Philippines

SAP WORK EXPERIENCE:

January 2013 – January 2016

Sr. SAP Analyst

Agrium Inc., Calgary

-Manage priorities and workloads by coordinating resolution of issues

with other team or project members.

-Review the specifications, documentation, test case/scripts, and approve

technical design document to ensure effective solution is delivered to

the Business.

-Responsible for the administration and enhancement of SAP Workflow.

-Development of technical detailed specifications and provide technical

support.

-Participate in testing during scheduled outages or shutdowns,

application of support packs & SAP Upgrade projects.

August 2007 – October 2012

IT Analyst/SAP ABAP Developer

Precision Drilling Corporation, Calgary

-Design & develop reports and other interfaces required by the Business.

-Assist functional and business analysts with modifications, enhancement

issues, and application of OSS notes.

-Development of technical detailed specifications and provide technical

support.

-Create, modify, or enhance form print outputs used in Finance, Logistics

and HR.

-Participate in Enhancement/Support package upgrade projects

-Conduct SAP Application testing during scheduled outages or shutdowns.

July 2006 - July 2007

IT Analyst

Accenture Business Services for Utilities, Vancouver

-SAP maintenance and support for BC Hydro.

-Modified Interfaces of Meters/Devices between SAP and non-SAP systems,

and corrected reports used by Revenue Metering Department as required by

the Government.

-Prepared system design document and technical specifications.

-Worked on Interactive Voice Response (IVR) Project as SAP ABAP resource.

January 2004 - June 2004

SAP ABAP Consultant

Information Professional Inc., Makati City

-Worked as a member of SAP Development Team to Globe Telecom Inc., a

telecommunications company.

-Mentored other member of ABAP development team.

-Worked with business process owners to resolve modification issues.

-Developed test scripts and performed unit, system or integration

testing.

-Optimized processing of Reports used in Financial and HR Department.

-Retrieved/extracted Clients outstanding balance and used in Form using

SAPScript.

-Developed Interface of Stock Movement Transaction from Ceris (non-SAP

System) to SAP using BDC/Batch Input.

November 1998 - December 2003

IS Manager

Jaka Investment Corp., Makati City

-Worked as SAP ABAP programmer and as a Team lead of SAP Development Team

by 2001.

-Implemented and supported SAP SD module.

-Involved in business negotiation concerning IT requirements with

company’s clients and suppliers.

-Reviewed and/or recommended the design solutions or modifications to

address business needs.

-Created learning materials for end users and conducted trainings.

OTHER WORK EXPERIENCE

Aug 2004 - May 2006

Inventory Staff: Edmonton, Alberta, Canada

Wall-Mart (Aug 2004 to Jan 2005)

Trenton Cold Storage (May 2005 to May 2006)

Mar 1997 – Oct 1998

Systems Analyst: Jubail, Saudi Arabia

Saudi Petrochemical Company

Feb 1996 – Feb 1997

Programmer/Analyst: Makati City, Philippines

Rustan Marketing Corporation

Aug 1990 – Dec 1995

Computer Programmer: Riyadh, Saudi Arabia

Al Samama Company

June 1989 – June 1990

Computer Technology Instructor: Manila, Philippines

Belta Institute of Technology

UPSouth School

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