Human Resources Customer Service
Resume:
Pamela J. Meadows
Ann Arbor, MI 48103
Excellent Human Resources Generalist presenting with numerous successes in the broad areas of recruitment/retention, training/development, benefits/compensation, employee/labor relations, leading to track record of a high degree of initiative, judgment, discretion, motivation and decision-making to achieve organizational objectives, personal/professional accomplishments, goals, satisfaction.
HR CONSULTANT, Ann Arbor, MI (June 2009 – Present). Knowledge of basic human resource processes, protocols and related federal/state regulations; specializing in assisting clients with strategically integrating effective HR programs and practices into their daily operations while providing experienced consultations to management in resolution of complex employee problems, career services, employee/labor relations, EOE/affirmative action charge responses, compensation, benefits, training, diversity strategy, respectful workplace training, and other HR management procedures.
FERRIS STATE UNIVERSITY, Big Rapids, MI. (March 2008 –May 2009) DIRECTOR OF EQUAL OPPORTUNITY. Directly responsible for annual AAR; Training and coaching faculty/employees on appropriate HR issues; Overall hiring practices/review, complaint investigations/disposition.
HILTON HOTELS CORPORATION, Romulus/Southfield, MI. (August 2002 – February 2008) DIRECTOR OF HUMAN RESOURCES. Directly responsible for the overall planning and management of the HR responsibility, administration/implementation/compliance, in 110+ team member unionized hotel, of all HR disciplines, policies, practices, procedures as they relate to strategic recruitment/retention, compensation (bi-weekly payroll), wage/salary administration, benefits, employee and labor relations, training/leadership development, succession planning, organizational development, management systems/procedures/standards consistently exceeding commitments with the highest standards of ethics and integrity, AA/EOE/OSHA, unemployment/worker’s compensation compliance, workforce diversity and other HR issues; Training and coaching managers and employees on appropriate HR issues, liaison between employees, union, and management; strict adherence to/with federal and state employment laws, excellent analytical, communications, diplomatic, organizational, verbal and written skills; solid interpersonal and influencing skills in both union and non-union environments.
HCR MANOR CARE, Livonia, MI. (January 2001 – August 2002) HUMAN RESOURCES MANAGER. Directly responsible for the overall administration, in 175+ employee unionized facility, of all center programs including, but not limited to, Supervisor/People Management (orientation, counseling, discipline, communication, training); Employment (Recruitment/Retention, screening, criminal background/reference checks, job postings, post employment, exit interviews, personnel files, affirmative action reporting, unemployment separations, corporate programs); Benefits/Compensation (wage/salary surveys, compliance, pension calculations, benefits enrollment/instructions, terminations for COBRA, HRIS); Training (develop/implement general orientation of new hires, coordinate specific job orientation, coordinate/conduct in-service programs, acquaint/demonstrate new equipment); Safety/Sanitation (education/safety training, quarterly safety events, prepare staff for government inspections, collect/maintain/record all relevant data for OSHA/safety logs, chair safety committee meetings, investigate-follow-up/through with all work injuries/accidents, identify potential job accommodations), Staff Development, Administrative, (day-to-day employee relations, attendance, labor contract administration) Miscellaneous/special activities-events (anniversaries, birthdays, holidays, picnics, etc.)
DOMINOS PIZZA INTERNATIONAL, INC., Ann Arbor, MI. (January 1998 - January 2001) ADMINISTRATOR. Receptionist/switchboard tasks (answer, route, take messages, return calls, greet visitors, provide directions); open, sort, distribute, date-stamp mail pieces/packages daily, data-entry of incoming cheques received, update and maintain various lists (office equipment inventory, franchisee, field team members, telephone); assist departments with various projects (daily/monthly courier/mail letters, packages, supplies, etc.); periodic/regular inventory, manage/order office supplies (order/distribution) code invoices by department; maintain office equipment (copier, fax, postal); schedule conference rooms (set-up/upkeep); distribute deliveries, review vendor pricing and customer service for cost/efficiency, request credits/refunds, miscellaneous tasks assigned.
NEBRASKA EQUAL OPPORTUNITY COMMISSION, Scottsbluff, NE. (June 1994 - June 1997) EOC INVESTIGATOR. Responsibilities in a state government unionized office included conducting interviews, investigating complaints of alleged unlawful discriminatory practices in the areas of employment, housing and public accommodations; obtain/analyze comparative evidence and information; conduct fact-finding conferences and onsite investigations; maintain, prepare, and produce detailed completed case investigations, correspondence, and records utilizing MS-Word software; provide technical assistance to employers and the general public concerning discrimination laws, regulations, rules, violations, and compliance.
NCR CORPORATION, INC., Colorado Springs, CO. (February 1993 – March, 1994) ADMINISTRATIVE ASSISTANT. Temporary position responsible for performing administrative tasks tracking wafer fabrication of products manufactured by subcontractors; creating requisite information within the corporate computer system for visibility by persons requiring same, perform clerical and exhaustive data-entry billing information utilizing Windows, Word-perfect, Excel and Oracle software to ensure proper/timely compensation to creditors; miscellaneous tasks assigned.
OHIO CIVIL RIGHTS COMMISSION, Cleveland, OH. (December, 1989 – December, 1991) SUPERVISOR. Responsibilities included the supervision of seven investigators, deliver/direct case/work assignments, evaluate/review employee’s work product, complete frequent/regular performance evaluations, authorize leaves of absence, evaluate case dispositions, and approve/remand completed reports; conduct investigations, compile/edit correspondence; attend/testify at hearings; participate in training, seminars, conferences, workshops to coordinate civil rights efforts.
KENT SPORTING GOODS COMPANY, INC., New London, OH. (June, 1987 – December, 1989) HUMAN RESOURCES MANAGER. Administration of all corporate human resource policies, procedures, and programs in 300+ employee unionized facility (employment, terminations, reference verifications, insurance, AA/EEO, 401k pension program, unemployment and worker’s compensation hearings, etc.) maintenance of same; administer effective/fair disciplinary action; developed/implemented an overall corporate training program resulting in improved productivity, reduction in turnover, and quality of product manufactured; disseminated pertinent/technical information, direction/guidance/instruction to assist management in decision-making policies for industry regulation compliance.
UNIVERSAL DIE CASTING, INC., Saline, MI. (June 1986 – October 1986) HUMAN RESOURCES ADMINISTRATOR. Administration of all corporate human resources policies in 200+ employee unionized facility including, but not limited to, maintaining, preparing, producing applicable reports supporting weekly manpower staffing levels, disseminating same to specific departments, successfully performing industrial/labor relations, insurance administration/maintenance, new hire orientations/exit terminations, unemployment/worker’s compensation, administrative/clerical tasks.
RAYCON CORPORATION, Ann Arbor, MI. (August 1984 – February 1986) HUMAN RESOURCES ASSISTANT. Successfully administered all corporate insurance, unemployment/worker’s compensation, benefits and safety programs, developed job descriptions and wage/salary structure for employee positions; prepared bi-weekly payroll; scheduled/screened/conducted pre-employment interviews; administered pre-employment testing, reference verifications; provided statistical policy and procedural information to corporate; new hire orientations/exit interviews, miscellaneous.
BECHTEL POWER CORPORATION, Ann Arbor, MI. (September 1980 – October 1983) HUMAN RESOURCES SECRETARY. Administrative/clerical tasks to support staffing at all corporate jobsites (tying, filing, copying, switchboard, car/hotel/travel arrangements, etc.) produced appropriate reports documenting work activity, provided administrative support to managers/technicians, miscellaneous
EDUCATION
WASHTENAW COMMUNITY COLLEGE, Ann Arbor, MI. (December 2001) Associate of General Studies.
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