Customer Service Manager

Laura Hicks

**** ********* **.

Round Rock, TX **664

lcatherinehicks@gmail

Qualifications

More than four years experience as Medical Administration Assistant for major Dallas and Austin hospitals and private practice. Performed patient and insurance billing, date entry, filing and accounting. Manager of bar/food department of private golf club for five years handling purchasing, inventory, payroll and personnel. Acknowledged for strong customer service, competitive and consistently high sales records. Proven self-starter, energetic and enterprising.

Administrative Assistant

Prepared correspondence and performed general office duties. Worked with the business office and corporate finance, contacted attorneys as Patient Account Representative at Dallas Presbyterian Hospital for one year.

Receptionist, additionally responsible for patient accounts, billing, scheduling and assisting doctor in private practice.

As Patient Relations Receptionist and Outpatient Therapy Scheduler at St. David’s Hospital, Austin, filed insurance documents, scheduled and kept confidential patient files for three years.

Handled money, credit card charges, inventory, opening and closing duties as bartender/key holder in high volume business for two years.

Management/Sales

Organized live music and charity events for gatherings of over 1500 customers, grossing as much as $20,000 per night, managing six bartenders and ten servers, for two years.

Acknowledged by hospital Manager of Advisory Services as having ability to analyze communications from carriers to aid in training issues for the hospital.

Shift leader in high traffic businesses with quick customer turnover, able to prioritize where personnel was best utilized. Consistently provided outstanding customer service, capable of defusing problems.

Increased customer base when handling all details of entertainment for food and drink venues with record sales as high as $8,000. per night.

Results-driven sales professional who quickly developed new accounts.

Employment History

Shift Leader

Junior’s Grill

Round Rock, TX 2011-2015

Manager/Bar

County Line BBQ

Conroe, TX

Austin, TX 2009-2011

Manager/Food, Drink

Walden on The Lake

Private Golf Club

Conroe, TX 2004-2009

Education

Austin Community College Quick Book Certified

General Education Studies Accounting

Accounting, Business Law 45wpm

Volunteer, Red Cross

National Kidney Foundation

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