Customer Service Web Developer

Roberto L. Rivera Jr.

***** *********** **. *******, **. 77066 • 978-***-**** • *********@*******.***

OBJECTIVE

A self-motivated, versatile, and committed bilingual professional with ambition to join and grow in a progressive organization and be part of a successful industry. Over 10 years experience in web developing, graphic and web content design, communications, advertising and marketing. Passionate and dedicated professional that will get the job done.

QUALIFICATION HIGHLIGHTS

Dedicated team player, willing to go beyond the job description to see a project through to completion.

3+ years of SEO and Internet marketing experience

Experienced in Google AdWords and Google Analytics

Advanced knowledge of web development and SEO.

Website and multi-media development experience

Experience in WordPress, Joomla, Magento and other CMS

Ability to exercise excellent judgment, prioritize tasks & maintain confidentiality

Experienced in using Adobe Creative Suite (Photoshop, Illustrator, Premier, etc.)

Experienced in video production and editing

Communicate effectively, both orally and in writing, with people of diverse backgrounds, cultures, and professional levels.

Possess excellent communication, customer service, technical and leadership skills.

Good verbal and written communication skills

Languages: English, Spanish

PROFESSIONAL EXPERIENCE

Web Developer / Content Writer

Metro West Mass Media, Orlando Fl. 2003-Present

Developed and maintained custom built websites and all web content for a variety of clients.

Managed all social media accounts for clients (Ex: Facebook, Twitter, Youtube, Instagram, etc.

Managed SEO for company websites.

Edited photos and video for online publishing (Photoshop, Illustrator, Premier.)

Managed blogs and content as needed by clients.

Developed graphic design for online and print advertisements as needed by clients (Ex: Flyers, banners, brochures, business cards, handouts and online promos

Managed communication and advertising accounts via mass calling and texting.

Contacted and counseled prospective clients.

Web Developer / Content Writer / Music Director

Speak The Word Ministries International, St. Croix U.S.V.I. 2010-2014

Developed and maintained custom built websites and all web content.

Managed all social media accounts for all ministry programs (Ex: Facebook, Twitter, Youtube, Instagram, etc.)

Developed graphic design for online and print advertisements.

Edited photos and video for online publishing.

Managed all social media accounts.

Managed online store, member accounts and all donations.

Directed and performed in all events.

Directed group ensemble of 20 to 35 members and directed all rehearsals and performances.

Developed musicians and vocalist through weekly lessons and practices.

Web Developer / Content Writer / Music Director

Salvation Army, Lawrence Ma. 2004-2009

Developed and maintained custom built websites and all web content.

Managed all social media accounts for all ministry programs (Ex: Facebook, Twitter, Youtube, Instagram, etc.)

Developed graphic design for online and print advertisements.

Edited photos and video for online publishing.

Managed all social media accounts.

Directed and performed in all events.

Directed group ensemble of 10 to 15 members and assisted in all rehearsals.

Taught individual, weekly music lessons, providing student feedback and assigning practice lessons.

Enrollment Counselor

University of Phoenix Burlington Ma. 2007

Contacted and counseled prospective students.

Enrolled and prepped students prior to entering the university.

Delivered high standards of customer service to ensure student loyalty.

Ensured the achievement of my goals by aquiring new business.

Entered customer data into company database and scheduled appointments.

Assistant Store Manager/Sales Manager

Blockbuster Video Stores, Inc. 2006

Management and operation of business.

Delivered high standards of customer service to ensure customer loyalty.

Dealt with customers on a daily basis, establishing their needs and upgrading sales.

Ensured the achievement of my sales target by winning new business.

Dealt with scheduling and ensuring employee satisfaction.

Pharmacy Technician

CVS Pharmacy Lowell, Ma 2004-2006

Entered customer and prescription data into computer.

Filled and packaged prescriptions.

Dealt with customer issues on a daily basis.

Delivered prescriptions to customers and ensured the customer’s satisfaction.

EDUCATION

Berklee College of Music, 2003-2005

COMPUTER SKILLS

Wordpress, CMS, Adobe Photoshop, Adobe Illustrator, Windows, Microsoft Office Suite.

References available upon request

Contact this candidate