Customer Service Sales
Resume:
Samantha R. Packer
Canton, OH 44709
Cell: 574-***-****
Email: *********@*******.***
Education:
Bachelor of Science in Business Administration
Graduated from Ball State University in four years
Major: Business Administration
Minor: Economics
Minor: Family and Consumer Sciences
Graduated in May of 2009
Awarded Kitty Lockridge Family and Consumer Sciences Scholarship
Experience:
Regulatory Compliance Coordinator, (Quality) Zimmer Biomet Orthopaedics- Warsaw, IN/ Dover, OH
December 2013- Present
Received in complaints via email, mail, and fax and sorted them to their proper coordinator, (including myself) based on product, (this includes any alleged deficiency against Zimmer product)
Created these complaints in our system entering in all provided information
Determined if each complaint was reportable to the FDA and filed reports for each reportable complaint
Emailed and made phone calls to sales representatives, distributors, and hospitals collecting additional data on each complaint
Checked implants and instruments that were sent for examination into our database
Ran worldwide complaint searches looking for similar incidents indicating a trend in a product failure
References- Carrie Schneider 574-***-**** Kevin Escapule 574-***-**** Michele Starkey 330-***-****
Analyst Assistant, (Quality) Kelly Services/ DePuy Orthopaedics- Warsaw, IN
June 2012- December 2013
Emailed and made phone calls to sales reps asking for additional information regarding complaints that came in
Checked in this information both in our computer system and manually
Checked in hip implants that came back to DePuy for examination regarding a complaint
Wrote and checked others’ investigations to the FDA for the complaints department
Ran worldwide complaint searches looking for similar incidents indicating a trend in a product failure
Sent out requests for device history records reviews from site complaint coordinators
Sent out medwatches to the FDA and closed complaints out in order to complete them.
References- Tom Kubacki 574-***-**** Christina Trueblood-Prieshoff 574-***-****
Administrative Assistant, (Administrative) Main Channel Marina- Syracuse, IN
January 2011- June 2012
Submitted and filed co-op paperwork for the marina
Checked over employees’ hours, printed, and filed this information for payroll
Billed and collected money from customers
Made sure transactions were taxed appropriately and checked these daily
Explained service questions, prices, and other information to customers
Submitted and filed all Accounts Payable, along with matching up all invoices and/or receipts to statements
Reference- Jeff Galloway 574-***-****
Family Consultant, (Social Work) LifeLine Youth and Family Services- Marshall & Elkhart County, IN
February 2010- January 2011
Earned Evidence Award for best documentation in our region
Organized a schedule of appointments between approximately 7-11 families a week along with timesheets, daily notes and other paperwork to turn in to supervisors at least weekly with minimal supervision
Met demanding deadlines while keeping track of meeting with clients at least weekly each to discuss and help clients to progress in life
Attended and participated in conferences regarding clients’ lives
Directed and organized the lives of diverse groups of clients with unusual and often disreputable backgrounds
Worked closely with DCS, (Department of Child Services) along with therapeutic facilities in assisting the lives of adults along with at risk youth in the community
Found community resources that could aid in assisting clients with a variety of different needs
Reference- Rachel Bowers 574-***-**** & Cort Eyers 574-***-****
Sales Consultant, (Sales) Gurley Leep Honda- Elkhart, IN
November 2009- January 2010
Sold cars while gaining knowledge of product and building customer relationships
Marketed product through advertising, phone calls, and word of mouth
Reference- John Kabzinski- 574-***-****
Waitress, (Customer Service) Bob Evans- Muncie/Plymouth, IN
May 2007-November 2009
Served customers food and bussed tables while building customer relationships
Reference- Sandy Read 765-***-****
Substitute Teacher, (Teaching) & Receptionist, (Administrative) J.E.S.S.E.- Plymouth, IN
May 2006- August 2006 & Winter and Spring Breaks of .06-.07 school year
Substitute taught disabled 7th-12th graders
Answered phone, took messages, and directed calls
Filed, scanned, and organized paperwork concerning students into online files
Reference- Bob Wise 574-***-****
Contact this candidate