IT Technology Consultant

RESUME

MONALISA KARMAKAR

***/*, *** ****, *** Cross,

MICO Layout, BTM 2nd Stage

Bangalore

PIN-560076

Mobile Number: 810-***-****, 959*******

E-mail: actn4a@r.postjobfree.com

OBJECTIVE:

To work with an organization that promises an excellent prospects of technical career in progressive environment with co-operative work culture that fosters the steady growth of the organization and me.

PROFESSIONAL EXPERIENCES:

Working with SAP Labs India Pvt. Ltd. from 25th January 2016 – till date as IT Technology Consultant at Salarpuria Softzone, Bellandur, Bangalore.

Worked with Bristlecone India Ltd. in SAP Labs from 18th August 2014 – 22nd January 2016 as Consultant-Application Hosting and System Admin (Senior L2) at Whitefield, Bangalore.

Worked with CSS Corp Pvt. Ltd. from 24th August 2011 – 14th August 2014 as Network Specialist (L2) at Brigade Software Park, Bangalore.

Worked with Eduquest India for IIHT (Indian Institute of Hardware Technology) Pvt. Ltd. from 15th January 2009 – 20th August 2011 as Technical Trainer at Bommanhalli, Bangalore.

Job Responsibilities as IT Technology Consultant:

Working for HCM Cloud Operations projects which comes under SAP Cloud (SaaS) applications that include various businesses oriented and customer oriented applications.

Providing complete establishment, configuration, deployment, monitoring using Zabbix, Pingdom and SPC through 24/7 support.

Performing installation, deployment and upgrade process on the production servers.

Handling escalations and troubleshooting all P1/P2/P3 tickets of various SAP Products which include JAM and Communities.

Description about the products:

JAM: It is a social application tool which provides optimum business driven results to the customers of the organization. It runs on Linux platform (SUSE) using Ruby on Rails, Python, Perl scripting, MySQL and uses different services SFTP, NFS, APACHE, DNS, etc.

Communities: It is a unique application tool which provides an open network space to all public Internet users to become a part of a product based company’s community group to share the thoughts about the products, to give reviews, ask questions, etc. It is also integrated with SAP’s E-commerce application known as Hybris to help the interested customers for online purchasing. It runs on Linux(SUSE) platform using Ruby on Rails, Apache, Elastic search, Redis Cache, MySQL and uses different services SFTP, DNS, SMTP, etc. Job Responsibilities as a Consultant-Application Hosting & System Admin (Senior Level 2):

Working for SAP Cloud Operations projects that includes various businesses oriented and customer oriented applications which provide complete establishment, monitoring using Zabbix and management.

Performing installation, deployment and upgrade process on the production servers.

Handling escalations and troubleshooting all P1/P2/P3 tickets of various SAP Products which include JAM and J2W.

Description about the products:

JAM: It is a social application tool which provides optimum business driven results to the customers of the organization.

J2W: It is a job portal tool which is responsible to get the best candidate for a given job profile by the organization. It runs on Linux (SUSE) and Windows (Windows 2008 Server) platform using Glassfish, Coldfusion, Solr, MS SQL, MySQL and uses different services SFTP, NFS, APACHE, DNS, IIS, etc.

Job Responsibilities as a Network Specialist (Level 2):

Worked for project Aruba Networks which deals with products and technology that provides excellent wireless network establishment, monitoring and secure authentication.

Handled escalations and troubleshooting all P1/P2/P3 cases of various Aruba Products which are Airwave, Amigopod, ClearPass Policy Manager, ALE and Meridian. Job Responsibilities as a Technical Trainer:

Conduct technical classes for the courses: RHCE (RHEL5/RHEL6/RHEL7), CCNP, CCNA, MCITP, MCSE 2003, MCSE 2012.

Administer proper technical lab set up.

Accomplishment of course with well designed log sheet. ACADEMIC QUALIFICATION:

PROFESSIONAL QUALIFICATION:

Accomplished MNA (Masters in Network Administration) from Jetking Institute, Kolkata (R.O)

Jetking enrollment No.: KK011607

Degree/Exam Year BOARD/

University

Marks

Obtained School/College/

Institution

MCA 2015 SMU 70% SMU

B. Sc (IT) 2007 KSOU 75% NIIT

12th Standard 2003 CBSE 60% Kendriya Vidyalaya

Salugara,Jalpaiguri,

(W.B)

10th Standard 2001 CBSE 68% Kendriya

Vidyalaya,Katihar,

Bihar

Level Courses Covered Status

Level-1 Network Essentials, CCNA, MCSE Completed

Level-2 CWNA, PIX Firewall, Checkpoint, RHCE Completed GLOBAL CERTIFICATION FROM RED HAT AND MICROSOFT CORPORATION:

RHCE (Red Hat Certified Engineer) certificate attained on 3rd May, 2010. RED HAT CERTICATE NUMBER: 805************

MCSA (Microsoft Certified Systems Administrator) Completed in 2008. MICROSOFT CERTIFICATION ID: 6260858

PROJECT DONE:

MCA 6th Semester Project:

Project Name Library Management System

Software Used Visual Basic 6.0

OS Used Microsoft Windows 7

Database Used MySQL

Project Duration 6 Months

Team members Individual

Role Coding, Designing and Development

SKILLS SET:

Proficient with OS platforms : Microsoft Windows XP/Vista/7/8, Windows 2003/2008/2012 Server, Linux (RHEL -5 and RHEL-6)

Programming Languages known: Visual Basic 6.0, C++, C, Java, JavaScript and HTML.

RDBMS - SQL Server 7.0 and DBMS - MS-Access.

Implementing, Administering and Supporting Windows XP/Vista/7/8, 2003/2008/2012 based computers and Networks on Workgroup and Domain.

Networking Protocols TCP/IP, NetBIOS, HTTP, FTP, SMTP, NNTP, WINS, ICMP.

Networking Protocols (WAN) - RIP v1, RIP v2, IGRP, EIGRP, OSPF, HDLC, PPP, BGP.

Switch Configuration – VLAN, VTP, STP, RSTP

Installing, Configuring, Monitoring and Troubleshooting Network Services --- DHCP, DNS, WINS, Active Directory Services, RADIUS, RIS, RRAS, IAS, IIS, NAT.

Planning, Managing and Implementing Mailing system using Microsoft Exchange 2003 Server and Microsoft Exchange Server 2007.

Planning, Managing and Implementing Layer 2 switching and layer 3 Routing services.

Planning, Managing and Implementing Linux (RHEL 5/6) based on RHCT(033&133), RHCSA(124&135), RHCE(254/255) which includes Network Installation, Kernel Updation, YUM, Virtualization, RAID, LVM, Quota, Swap, GnuPG, Drive Encryption, Server Configuration- NFS,SSH, SQUID, SAMBA, DHCP, FTP, APACHE, SENDMAIL, DNS, iSCSI, VNC, Dovecot.

STRENGTHS:

Excellent in communication skills.

Willingness to learn and positive attitude.

Self-motivated with strong analytical ability, coordinating attitude to work with a team, problem solving, sincere, and dedicating and hardworking.

Ability to analyze and solve problems in a constantly work environment.

Excellent teamwork abilities and commanding skills. ACHIEVEMENTS AND EXTRA CURRICULAR ACTIVITIES:

Grabbed many awards from Aruba Networks and CSS which includes Best Performer of the Quarter, Knowledge Guru, Beyond 100 and spot awards.

Received appreciation from CEO of Aruba Networks for customer satisfaction.

Merit Recognition Certificate in National IT Aptitude Test 2005.

Active participant in various cultural programs, art competitions, sports and got prizes.

Contact this candidate