Sales Customer Service

Manager of a boat tour company – hospitality industry professional for six years – grossed sales by $500,000 - recently switched industries in pursuit of a new career path.

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Managing of products and services

Goal oriented

Generate leads

Employee Training and Leadership

Administrative and Clerical skills

Organizational skills

Time management

Detail-oriented

Experienced with high profile clientele

Awarded Forbes 5-Star for reservations team

Reservations Manager of Island Queen Cruises (2013-2015)

nMy key responsibilities in this position were to manage the products and services by monitoring sales on a daily bases to ensure that our daily boat schedules were sold out, but not over sold as there are coast guard regulations that we need to abide by. Additionally I sold private yacht charters.

nBeing the manager of this sightseeing department I was responsible for all customer service related inquiries, which exposed me to high-call volumes. I would resolve any issue that arose from inquiries made pertaining to my department and if there were additional inquires about other departments, such as sales of private charters I would offer my assistance.

nI was the key editor for the company. I reviewed all publicized material, which included: meeting minutes, executive summaries, city official documents and articles about our company.

nI wrote press releases about holiday events the company was hosting and scheduled press visits for our boat tour. In addition to press releases I managed the company’s social media platforms. Over the course of five months I increased Instagram followers by 60%

nMy yearly average sales revenue was $500,000 (this number is based on privately rented vessels)

Reservations Agent at Acqualina Resort & Spa (2012-2013)

nMy key responsibility in this position was sales of hotel rooms and amenities. I dealt with high profile clientele. My average monthly sales revenue was $90,000.

nCustomer service was the primary goal and our calls were monitored to ensure quality of service.

nI was responsible for training of all new hires and was I represented the department at all corporate functions.

Host at the Cheesecake Factory (2009 - 2012)

nMy key responsibility was host and after six months I received the title of lead host.

nAfter my first year with the company I achieved the title of designated trainer.

Intern for III Points Festival & Intern for National Young Arts Foundation – Art Basel Zero Tolerance Event (2014)

nI was an intern who dealt solely with artist relation responsibilities. I was required to receive the artists and ensure their arrival time for their performances was according to schedule.

nI also managed the artist flight and hotel accommodation.

Bachelors of Science, Cum Laude, 2014 – Florida International University, Miami, FL

Proficient in Word, PowerPoint, Excel and Outlook, Adobe Photoshop & InDesign, HTML & CSS, SEO

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