Customer Service Assistant

Linda Ann James

*** ******** **** ***** ***********, N.C 27360

336-***-**** or 336-***-**** **********@*****.***

Seeking a challenging position Medical Front Desk Check Out

§ Pharmacy Tech Diploma to be awarded May 2015 at Davidson County Community College. 288 Pharmacy Clinical Hours (Internship).

§ Over 10+ years experience as a nursing assistant.

§ Dependable team player that relates well and works cooperatively with co-workers and professionals on any level.

RELEVANT WORK EXPERIENCE

INTERNSHIP- Pharmacy Tech (DCCC; 2015)

CVS (96 Clinical Hours); Wallburg, NC

§ Operated computer, cash register, filled prescriptions, received medications drop off orders and provided quality customer service.

§ Communicated with insurance companies and physician’s offices, completed batch inventory.

High Point Regional Hospital (192 Clinical Hours); High Point, NC

§ Prepared patient IV bags and medications to deliver to the patients.

§ Updated patient and medication information into the computer. Operated robot computer to fill patient orders. Operated Med carrousel and cart filled.

Novanthealth

Internship for Health Information Tech.

CLERICAL/OFFICE SUPPORT

§ Managed information desk giving information to patients, visitors, and families concerning room numbers and directions to other departments within hospital.

§ Answered phones and direct calls to appropriate locations..

§ Followed up with patients regarding appointments, completion of filing, copying and faxing duties. Assisted with medical records and Computer data entry. Internship at Novanthealth for HIT courses.Medical Terminology courses.

CERTIFIED NURSING ASSISTANT

§ Performed healthcare related tasks such as taking and monitoring pts. Vital signs and medications.

§ Performed personal care such as bathing, dressing and personal hygiene assistance to patients.

§ Prepared and maintain records of client progress and services performed. Report changes in client condition to manager or supervisor.

§ Performed light housekeeping duties and automobile transportation.

EDUCATION

Davidson County Community College; Lexington, NC

Pharmacy Tech Diploma: May 2015

A member of the National Leadership Society: May, 2012

Medication Technician Certificate: August 2009

Health Unit Coordinator: May 2005

Certified Nursing Assistant Certificate: May 1994

WORK HISTORY

06-2015--Present- Pharmacy Associate--Wal-Mart Store

2007-2010 Volunteer Thomasville Medical Center Thomasville, NC

2007- 2010 CNA Pennybryn@Maryfield High Point, NC

2006 - 2007 CNA Piedmont Crossing Thomasville, NC

2003 - 2006 CNA Bayada Nurses Winston-Salem, NC

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