Regional Manager for Home Improvement

BOB KEGLEY

502-***-**** LOUSIVILLE, KY ***** *********@*****.*** OR HTTPS://WWW.LINKEDIN.COM/IN/BOBKEGLEY5621

STRATEGIC OPERATIONS MANAGER

Drives Operational Efficiency in the Home Improvement Sector

Regional Production Leader of a national home improvement company with comprehensive experience in driving profitable home improvement installation projects. Define business strategy, structure, and processes that lead to completion of successful net installed business while delivering an outstanding customer experience. Provide troubleshooting for ongoing operational issues, ensuring solutions and enhancements to processes.

Synergistic problem solver who consistently delivers improved financial results while enhancing customer experience. A strong communicator known for implementing change, clarifying expectations, setting priorities, training along with holding others accountable.

Expertise in:

Strategic Planning I Operations Controls I Performance Management I Statistical Process Control Negotiations I Goal Setting I Decision Making I Problem Solving

PROFESSIONAL EXPERIENCE

SEARS HOME IMPROVEMENT PRODUCTS, Longwood, FL 1999 to 2016

District Production Manager, Home Improvement Installation 2015 to present

Manage all production operations relating to home improvement installation in three districts: Louisville KY, Memphis TN, and Nashville TN.

Key Accomplishments:

Develop skilled managers in each district. Provide ongoing training and performance management for a group of skilled installation project managers.

Lead highly productive team of district managers, establishing performance metrics and reporting system, to achieve target results in line with market forecasts.

Developed and implemented both product training and new hire training for sub-contractors.

Consistently achieved quarterly performance bonuses by exceeding company goals by 50% of expected District Operating Income over last year.

National Quality Control Manager 2013 to 2015

Oversaw quality control throughout the company, including 50 districts within the United States and Puerto Rico. Set company expectations and implemented changes as needed with district leaders and sub-contractors. Managed the reduction of non-funded project volume and led district performance analysis visits.

Key Accomplishments:

Led the development and implementation of a district analysis team format for challenged performance districts to identify root cause issues in all aspects of the business.

Created and provided ongoing oversight of district-specific action plans based on findings of individual district team visits.

Acted as national subject matter expert on all customer service related issues including interpretation of customer survey results and creation of improvement plans.

Created and implemented concession policy nationally throughout the company, resulting in year-over-year savings of approximately $300K in customer satisfaction adjustments.

Regional Production Manager 2010 to 2013

Responsible for all operational activities related to installation of 25K home improvement projects annually. Led installation organization of over 60 managers and 900 subcontractors, driving $150M in annual installation volume.

Key Accomplishments:

Exceeded contractor recruiting goals which prepared each district for Increased sales resulting in operating income that exceeded regional goals each quarter. Including multiple districts achieving a 100% year-over-year increase.

Company leader in net installed performance which positioned my area to exceed company targets while growing region operating income.

Company leader in customer quality scores with the focus on each customer and sale which resulted in referrals from our customers resulting in repeat business.

Develop confident leaders which resulted in managers prepared for advancement which allowed us to retain top talent and promote from within as opportunities became available.

Project Coordinator 2003 to 2010

Oversaw all aspects of interior products including (but not limited to) customer calls and coordination of installations with each client and subcontractor. Extensive hands-on experience in HVAC, Siding, Windows, Doors, Garage Doors, Cabinet Re-facing, Kitchen Remodeling, and Flooring.

Key Accomplishments:

Contractor recruiting which allowed the district to consistently achieve both quarterly and yearly targets while being staffed at maximum levels.

Trained all new sales people in Kitchen Remodeling for 4 years which resulted in increased sales that could be installed sooner and resulted in improved operating income for each quarter and year.

Developed and implemented process improvements to enhance the customer experience to drive repeat business and build long-term relationships.

27 YEARS OF LEADERSHIP/MANAGEMENT EXPERIENCE IN VARIOUS PRODUCTION FACILITIES.

EDUCATION

Heritage School of Evangelism and Communication Bible College, Charlotte NC

Spruce Creek High School, Ormond Beach, FL

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