Customer Service Medical
Resume:
Tammy D. Moncada
**** ******** ****** ****, ***
Greensboro, NC 27407
*******@*****.***
**/**** ** *******.: Home Maker Stay at home Mom
**/**** ** **/****: Data entry clerk
Veterans Sourcing Group, United States Mint
2812 Airwest Blvd, Plainfield, IN 46168
Denise Malone 618-***-****
08/2013 to 05/2014: Home Maker Stay at home Mom
10/2012 to 07/2013; Production Control Clerk
Express Employees Professional AAR IMC 2825 W. Perimeter Road, Indianapolis, IN 46241
Mary Lou Harrell 317-***-****, May Contact Supervisor
The Production Control Clerk (PC) is responsible for the tracking and control of maintenance work cards. Responsible for the accountability of all routine and non-routine work cards. Responsible for the check out and delivery of work cards to the appropriate Production Supervisor or Lead Mechanic for each aircraft scheduled. Responsible for status changes on work cards, i.e. Hold for parts, hold for rep bump, etc. limit access to the control booth to inspectors, Supervisors Lead Mechanics and Customer Representatives. Perform work card inventories. Close Routine/ Non-Routine work cards, and all other duties as assigned.
07/2011 to 10/2012; Home maker (stay at home Mom and Wife)
09/2010 to 07/2011; Production Control Clerk
Express Employees Professional AAR IMC 2825 W. Perimeter Road, Indianapolis, IN 46241
Mary Lou Harrell 317-***-****, May Contact Supervisor
The Production Control Clerk (PC) is responsible for the tracking and control of maintenance work cards. Responsible for the accountability of all routine and non-routine work cards. Responsible for the check out and delivery of work cards to the appropriate Production Supervisor or Lead Mechanic for each aircraft scheduled. Responsible for status changes on work cards, i.e. Hold for parts, hold for rep bump, etc. limit access to the control booth to inspectors, Supervisors Lead Mechanics and Customer Representatives. Perform work card inventories. Close Routine/ Non-Routine work cards, and all other duties as assigned.
11/2001 to 02/2010; Lead Medical Support Assistant;
Family Practice Department NHJ, 2080 Child Street, Jacksonville, FL 32214;
Dalia Cavazos, 904-***-****; may contact supervisor.
Medical support assistant for the Navy's largest Family Practice Department, responsible for over 70,000 annual patient visits. Coordinates medical provider schedules and makes consultation appointments for procedures or specialty clinics. Retrieves provider schedules, updates as required, and prints schedules for one or more clinic periods. Enters new residents into CHCS /AHLTA and creates templates for their schedules in the CHCS /AHLTA scheduling system, making appointments available for patient care along guidelines set by department and residency governing bodies. Revises templates per revisions in policies, or to accommodate medical student training per department guidelines. Cancels and reschedules appointments after changes approved by higher authority. Takes telephone messages for providers and forwards to appropriate provider or nurse. Retrieves lab, pharmacy, and radiology data from CHCS /AHLTA and puts them in patients’ records. Possesses a working knowledge of medical terminology. Provides on the job training to employees, concerning Composite Health Care System (CHCS) and AHLTA computer. Reports to the supervisor on performance, progress and training needs of employees related to the CHCS system, for scheduling appointments, procedures, labs and requesting medical records. Consolidates residency and staff schedules on daily clinic flow sheet using Microsoft Excel. Responsible for creating computerized staff and resident schedules into the CHCS computer system, essential data collection and office procedures. Maintains schedules of providers. Processes Provider Care manager (PCM) requests changes. End of day (EOD) processing and obtaining emergency treatment records (ETR) for 24 hour acute follow ups. Maintains administrative, clerical supply and inventory related to front desk and patient check-in procedures. Maintains filing of facsimile filing and mailing of lab results.
05/2001 to 11/2001; Senior Data Clerk Entry;
Central Appointments; 2080 Child Street, Jacksonville, FL 32214
Denise Motley 904-***-**** x 8011; may contact supervisor
Highly proficient and knowledgeable in the Composite Health Care System ( CHCS) and other automated systems, Abstracts enter and verifies patient data from clinical areas into automated quality of care evaluation support systems, responds to multiple phone line systems. Scheduling patient appointments for 22 specialty clinics, of all patient population within the Southeast Tricare Region.
02/1999 to 05/2001; Medical Support Assistant;
Admissions Department, 2080 Child Street, Jacksonville, Fl 32214;
Tomma Fitzgerald, 904-***-**** may contact supervisor.
Responsible for telephone communication, admissions of patients, entered ICD-9 codes for admission diagnoses, birth certificates, including Florida State policies, Navy Message Traffic, patient valuables, collection of Inpatient and Ambulatory Procedure Visit (APV) records, disposition of Inpatient and APV records, copying of medical records, proper procedures in transferring Outpatient and Inpatient records, filing patients information into records, and checking patients into CHCS system. Responsible for registering patients into CHCS.
Education:
Wolfson High School, Jacksonville, Fl; 1997 High School Diploma
Ultrasound Diagnostic School, Jacksonville, Fl; Medical Assistant 1998
Professional Training:
Composite Health Care System (CHCS), AHLTA, Customer Service, TQL, Business Seminar, Microsoft Word, Microsoft Excel, Microsoft Outlook, Windows 2000, 50- 65 WPM
Professional Licenses/ Certificates:
CHCS, AHLTA, PGUI, Customer Service, HIPPA 2009, JCAHO inspection 2005, DOD Information Assurance Awareness 2009, Annual Required Training, CBRNE Basic Awareness 2009, Age Specific Family Training 2009, Trafficker Training 2009, Spear-Phishing Training 2009.
Professional Ratings, Awards and Recognitions:
Outstanding rating for all performance 2/1999, 3/2000: Employee of the month 2003, 2004: Eagles Nest Award for best employee 2006, 2007. Team Lead.
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