# ** - ***, *** *** ***** BATOK WEST

AVENUE *, SINGAPORE-650416

Mobile: 82294189

Email: actn1x@r.postjobfree.com

NTU Email:actn1x@r.postjobfree.com

Shakti kumar

Experience Summary

Post-Graduation in Masters in Information Studies at Nanyang Technological University, Singapore.

Graduated in Engineering (Electronics & Instrumentation)

Exposure to calibration testing like Data acquisition, Function generator etc. (Airbee Wireless research centre)

Documentation knowledge in medical calibration. (Isoft plc R & D, UK)

Exposure to banking software documentation in singapore

Technical Writer with 6 Yrs of experience with strong knowledge and experience in SDLC and DDLC analysis, design, implementation.

Gained extensive experience in Robohelp, Adobe Framemaker, SnagIT, Winrunner and Loadrunner.

Capable of analyzing client’s requirements and new systems and delivering design solutions thereof.

Exposure to structured framemaker

Technical Expertise

Adobe Framemaker – Structured and unstructured

Microsoft office package, Microsoft Visio.

Robohelp x5, Snag IT.

Languages – C, C++, VB

Software Testing tools - Winrunner, Loadrunner

Engineering platforms – MATLAB, Lab VIEW

Certifications

Certification in Technical Writing.

Certification in Software Testing.

Certification in C and C++.

Personal Info

Date Of Birth

12th May 1982

Residential Status

Singapore Permanent Resident

Marital Status

Married

Career Summary

Organization

Designation

From date

To date

Pursued Masters at NTU 2014/2015 (Information Studies)

Student Full time

2014/2015

Present

PH Hydraulics

Technical writer

Freelance

Feb 2012

Aug 2012

Pteris Global Limited

Technical writer/Information Analyst

Oct 2010

Jan 2012

Home Office

Freelance technical writer

Jan 2010

Dec 2010

Integratech Pte Ltd (Singapore)

Technical writer/Information Analyst

Aug 2007

Jul 2008

ISOFT R&D Pvt Ltd

Technical Writer

Oct 2005

Jun 2007

K9 Technologies deputed to Airbee wireless research center

Technical Writer

Aug 2003

sep 2005

Educational Summary

Qualification

Institution/University

Year

MSC Info Studies

Nanyang Technological University

2015

Bachelor of Engineering (BE)

Annamalai University

2003

HSC

R.M.G.H.S

1999

SSLC

R.M.G.H.S

1997

Company

PH Hydraulics, Singapore & Other online writing to sources in india

Title

Freelance Technical Writer

Period

Nov 2012 to Till date

Team Size

3

Roles & Responsibilities

Preparing user guides, Instruction manuals on hydraulic winches

Company

Pteris Global Limited, Singapore

Title

Senior Technical Writer

Period

Oct 2010 to Aug 2012

Team Size

15

Roles & Responsibilities

Preparing user guides, technical manuals on airport conveyor software

Creating brochures and other marketing documents for the company

API documentation for Embedded software

Good knowledge on MS Word, FrameMaker 7.x, Robohelp, Adobe Acrobat and MS Visio.

Updating documents related to baggage handling systems, in flight catering systems

Project Documentation (Doha International Airport & Dubai)

Working on the contract agreements of the company

Advising on the requirement of the AutoCAD drawings in relation to the technical guides, acquired a bit of auto cad knowledge in the process

Company

Freelance technical writing (Home Office)

Title

Freelance Technical Writer

Period

Jan 2010 to Dec 2010

Team Size

NA

Roles & Responsibilities

Preparing user guides, training materials.

Update knowledge on structured Framemaker tool

Good knowledge on MS Word, FrameMaker 7.x, Robohelp, Adobe Acrobat and MS Visio.

Taken up a short term project from companies who outsource technical writing services

Company

Integratech Pte Ltd

Title

Technical Writer

Period

Aug 2007 to Jul 2008

Team Size

2

Roles & Responsibilities

Developing user guides, training materials.

Good knowledge on MS Word, FrameMaker 7.x, Robohelp, Adobe Acrobat and MS Visio.

Handling different outsourced projects to the company from clients

Gap fit analysis for online help files using Robohelp HTML.

Maintaining the existing documents on reports, release notes etc.

Preparation of a user guide on a new product on finance used inside Walton by co-coordinating with the business analyst.

Company

ISOFT R&D Pvt Ltd

Title

Technical Writer

Period

Oct 2005 to Jun 2006

Team Size

6

Roles & Responsibilities

Developing user guides, release documents and solution documents for a health care product called Lorenzo, which is developed for NHS UK government.

Gap fit analysis for Online help files using Robohelp HTML

Maintaining the existing documents on reports, user manuals and release notes.

Created the User Manual for a module in Lorenzo which is called CC (Clinical Correspondence). This deals with the communication in a health organization.

Worked for QA team to test the software application before the product finalizing stage using Winrunner and Loadrunner.

Prepared test reports according to the requirement.

Company

K9 Technologies

Title

Technical Writer

Period

Aug 2003 to Sep 2005

Team Size

3

Roles & Responsibilities

Onsite project at Polaris Software Lab, Chennai.

Developed user manual for the banking product DIRECT which includes various modules for automating Internet Banking, SMS Banking, Funds transfer, Clearing, Debit Cards, Charges, signature verification, Product setting etc.

Worked for onsite project at Airbee Wireless Inc., USA at their Chennai center. The center is developing embedded system software products. The development involves exciting new RF wireless communication networking technology based on IEEE 802.14.5 and ZigBee Alliance standards.

Worked for development of an online customer support application called Zsupport. The application involves customer service through various methods like Knowledge base, FAQs, trouble tickets, Discussion Forums, Downloads etc.

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