Project Management

CHARLENE RILEY

Home: 202-***-**** Email: ***********@*****.***

SENIOR PROGRAM ANALYST/PROJECT COORDINATOR

ACTIVE DOT Clearance

Solutions-oriented Program Analyst/Project Coordinator with a notable track record in broad range of project initiatives: full life cycle, planning, budgeting - actual & accrual, resource & demand management, scheduling, change management, process management, deployment & implementation solutions in direct support of strategic initiatives as well as coordination of logistics both domestic & internationally. Works well in fast-paced, collaborative environment as well as independently.

11 years of experience in project analysis & collaboration of which 6+ years were in a leadership role

4 years of Creative experience: graphic design

Established record of excellent customer service, follow up, client interface, and team collaboration.

Demonstrated capacity to implement innovative processes that align with organizational initiatives.

Demonstrated excellence in leadership abilities by coordinating and directing various stages of projects

Established reputation developing cost effective policies and procedures, timely project documentation and milestones, and quality technical/business specifications for clients.

CORE COMPETENCIES

Microsoft Office w/Access

Change Management

Platforms: Microsoft Windows® OS & Mac OS

Lead Client Interface

Project Implementation

Client Relationship Development

MS Outlook & Lotus Notes

Onboarding

Account Management

Cost Estimates

Excellent Time Management

Project Management & Deployment

Budgeting & Forecasting – Actuals & Accruals

Process Management & Scheduling

Tools: Remedy, Documentum, Enterprise Project Portfolio Management (EPPM), iCART, MS Dynamics, Maximo (Asset, Work, Inventory, Procurement Service Management Modules), Snipping Tool, SnagIt, WinZip, Lotus Notes, Microsoft Office Suite (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, Microsoft SharePoint, Microsoft Visio, Crystal Reports, Adobe Acrobat, Adobe CS6 and Vantive (now PeopleSoft CRM).

PROFESSIONAL EXPERIENCE

DOT Federal Highway Administration – McLean VA Mar 2015 – Present

Senior Program Analyst: Provides senior level strategic research and analysis, planning, and support to customer; Applies advanced and comprehensive knowledge of methodologies, principles, and practices; Manage and update document repository on SharePoint; Conducts and directs projects and performs in a professional position requiring in-depth knowledge; Coordinates program schedules to facilitate completion of tasks and ensures all pertinent data, documentation, and supporting materials are current and available; Develops and reviews program plans, spend plans, process development, documentation, and presentations that will be the foundation for the forthcoming implementation of new tools and processes; Planning, coordinating, and developing comprehensive reports to improve the overall development and execution of organizational programs (including quantitative or qualitative analysis and evaluation of programs, and providing management with information about improving initiatives and strategic plans); Resource and demand management and overseeing the development of facilities, systems and financial budgets for the program; Leads and facilitates reviews and updates; Provides programmatic support to a Government client, to include but not limited to administrative coordination, program management and progress tracking, communications planning, financial planning and document coordination

Key Contributions:

Consultant to Senior Executive Staff (SES) which consists of Chief Scientist & IT Senior Advisor

Develops Strategic Plans and Processes to assist in implementation of New Policies

Portfolio Management of 22 initiatives, 49 objectives and 6 strategic goals

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Fannie Mae – Herndon VA Aug 2014 – Mar 2015

Project Analyst: Provide Program Level administrative support to the PgM as well as multiple PMs. Responsibilities include: review financials and provide preliminary variance analysis; track & monitor project deliverables; review PM documentation & ensure SDLC guidelines are followed; prepare weekly reports to leadership including editing/proofreading executive level documentation; open & follow up on action items, risks & issues; update project database; maintain multiple project SharePoint sites; maintain & distribute meeting minutes; maintaining project notes & files; update appropriate systems/tools on behalf of PMs; updating weekly reports; updating project plans & artifacts; preparing executive presentations for readout and review

Key Contributions:

Facilitating & organizing SDLC 4.0 PQO checkpoints. Governance Review Board

Direct support of Program Manager on mid to large scale projects ranging in budget size of $0.5M to $80M.

Proofreading & technical writing on project level content documents and maintain multiple SharePoint sites.

International Monetary Fund – Washington DC Jan 2014– June 2014

Project Manager, Technology and General Services (TGS): Managed $2.5M full lifecycle deployment project of 2600+ iPhones within 18 days; Developed and executed project workplans for multiple projects and revised them as appropriate to meet changing needs and requirements; Created and communicated change control tickets and status; Identified the number of resources needed based on level of effort in consultation with respective Project and Program Managers; Coordinated and facilitated regular status meetings with project teams; Actively followed up on action items; Ensured project documents were complete, current, and stored appropriately; Managed project budget, schedules and risks; Accurate forecasting of budget status and kept all cost plans up to date; Coordinated implementation training; Effective communication of relevant project information to the PMs and the PMO; Ensured project standards were followed and check points and stage gates were adhered to; and Formal close out of project.

Key Contributions:

• Managed project team of 15 internal members and 10 external members both onsite & remote

• Developed stakeholder communication strategies and plans

• Served as Change Management Coordinator for CAB meetings and SharePoint Administrator

AARP National Office – Washington DC Jul 2013 – Oct 2013

Project Coordinator – Public Policy Institute/Campaign for Action: Defined workplans for each project; communicating and managing budgets; coordinate logistics: Schedule meetings, ensure logistical requirements are met, prepare meeting outcome documentation (e.g., meeting notes, action items) and ensure that resulting tasks are tracked to completion; handles project management questions and concerns, launch production meetings as needed; project billing; collaboration & communication with project team and co-directors as required, create complete estimates and budget documentation on all projects; manage the purchasing process when required.

Key Contributions:

• Facilitated project kickoff meetings & provided leadership with status reports

• Business analysis including development of process flow narratives

• Lead project team of 10 internal members & served as POC for external project team members.

CZARNOWSKI - Atlanta GA Jul 2010 – Aug 2012

Project Coordinator: Defined the scope of each project; communicated and managed budgets and change orders internally and externally; initial show discovery and research; driving initial discovery; budget and design; handles project management questions and concerns, launch production meetings as needed; coordination of project logistics; project billing. Develop and manage show schedule for client accounts at least six months in advance of all upcoming projects, collaboration & communication with show management and/or association as required, create complete estimates and budget documentation on all projects, drive internal project launch meetings requiring fabrication, collaboration with logistics and warehouse teams, manage the purchasing process when required. Resource & Demand Management.

Key Contributions:

• Successful project implementation and closeout

• Lead interface on day-to-day client interaction

• Profitable account management & excellent client relationship development

HENRY INCORPORATED - Decatur GA Jun 2008 – Mar 2010

Project Analyst/Executive Assistant to VP of Architectural Division: Budgeting, weekly reporting of project developments and requirements in the construction signage industry, order entry, database management, weekly sales reporting for department, product research, vendor relations and bid packages.

Key Contributions:

• Coordinated project assignments and bid schedules

• Forecasting of product consumption

• Drafted and edited project reports and pre-qualifications with vendors

THE HOME DEPOT – Atlanta GA Sep 2003 – Apr 2008

Systems Specialist/Desktop Support Coordinator: Managed day to day workload of 7 technicians, liaison to leadership, served on Project Management Team, facilitated meetings, installed, modified and made minor repairs to personal computer hardware and software systems including –inspection of hardware & preparation for deployment, installation & configuration of hardware & software packages, and use of loaner equipment., directed forecasting for product consumption, order entry, database management, capital expenditure reporting, EOM reporting, product research, vendor relations, provided recommendations & performed minor remedial actions to resolve problems, collaborated activities with help desk, network ops & other IS groups, replaced defective hardware & software, monitored adds, moves & changes of new personnel. Collaborated with Team Lead of Project Management Team in Centralization of PC Builds.

Key Contributions:

• Liaison for system users & procurement, provided technical assistance & training to 6500+ system users

• Instrumental in obtaining additional server space for primary software server.

• Regression testing of new tools to be placed in environment.

BRINKS HOME SECURITY - Marietta GA Jan 2003 - Dec 2003

Office Manager - West Atlanta Branch: Responsible for onboarding/terminations, petty cash, headcount/turnover report, daily ops reports, benefits, lead generation for Sales Manager, process credit/debit memos to customer accounts, accounts payables.

Key Contributions:

• Processed Payroll & Sales Commissions & Workman’s Comp claims.

• Facilitated New Hire Orientation and provided HR liaison for the branch.

• Managed Special Projects for General Manager.

EDUCATION & CREDENTIALS

PMP Certification in progress - Anticipated Spring 2016

BS, Organizational Management, Ashford University, Clinton, IA – Anticipated October 2016

Diploma, Graphic Design Art Institute of Atlanta - 2010

BS, Business Information Systems, University of Phoenix, Atlanta, GA – 75% of coursework completed 2005-2008

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