Customer Service Technical Support
Resume:
Indianapolis, IN *****
Phone: 317-***-****
E-mail: ***********@*****.***
Wesley Moore
Objective
I am a very detail oriented person and complete every task quickly and completely. I am not afraid to ask questions in order to ensure that I perform each job accurately. I always give 110% at every job and am always looking for a position to learn new things and stretch my knowledge in the role I am employed in.
Experience
November 10th 2015 – February 19th Hauser Logistics / FedEx Ground
Line Haul Driver
Driving Double Trailer combinations and 53’ Trailers on dedicated route
February 2nd – November 13th 2015 – Monarch Beverage Company Inc.
Route Delivery and Bulk Freight CDL-A Driver
Operated Tractor/Trailer Combination Vehicle
Delivered beer to customers including grocery, bars / restaurants and liquor stores
Transported incoming orders to the warehouse of bulk beer from MillerCoors brewery.
Sept 5, 2003 to Dec 20th 2014 – Master’s Work Enterprises Inc. Owner & President
Computer system consulting
Technical support for computing clients
Installation of software
Design and building of custom computer systems
Malware / Spyware / Virus Removal
Service calls as needed
Experience in All Microsoft products and systems
PC expert with 20 years of experience in computers.
Managed staff of 3-5 employees for customer service dept.
Ticket based support system averaging 75+ daily support requests
Handled all telephone support
Handled all aspects of merchant service accounts w/ 18,000 + monthly transactions
In charge of all necessary customer refunds and credits.
Managed Authorize.net accounts
Skills
CDL-A Driver with Double/Triples, and Tanker Endorsements
Microsoft Office (Word, Excel, Powerpoint, Publisher, Outlook)
Adobe Photoshop
Typing 50-60 WPM
Proofreading business proposals and contracts from previous partners
Expertise in a variety of administrative tasks
Education
1998 Christian Liberty Academy Satellite School Indianapolis, IN
GPA 3.5
Full diploma
2008-2009 Art Institute of Indianapolis Indianapolis, IN
Culinary Arts and Management
Solid 4.0 GPA
Received two presidents awards for outstanding performance
Worked in student run storeroom as team leader Spring 2009
Volunteered as peer tutor
References
Available upon request.
Contact this candidate