Customer Service Manager
Resume:
Kathy Vanderhoff
*** ********** ***** ********* *
Akron, Ohio, 44312
***********@*****.***
WORK EXPERIENCE
FIRESTONE COUNTRY CLUB, Akron, OH
Customer Service Manager, Aug 1991 – Present
to guarantee customer satisfaction by ensuring top-notch customer services
Maintaining inventory and ordering office supplies for entire complex
Problem solving
Hotel check in
Team work
Communication
Answering multi line phone system and directing calls, forwarding messages
WALMART, Kent, OH
Overnight Stocker, Aug 2015 – Present
Stocking Shelves in a timely fashion
Teamwork
Making sure area is organized and presentable
Problem solving
Customer assistance
PARASSONS ITALIAN RESTAURANTS, Akron, OH
Manager, Apr 1979 – Mar 1991
Restaurant management.started out managing one then became vacation manager where I went to all restaurants in the company
Staffing and leadershipscheduling, training
Managed sales recordsCounted registers, balanced books, inventory and ordering supplies
Events management
EDUCATION
Springfield High School, Akron, OH
ADDITIONAL SKILLS
Communication.Exceptional listener and communicator who effectively conveys information verbally and in writing.
Analytical/Research skills.Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Computer/Technical Literacy.Computer-literate performer with extensive software proficiency covering wide variety of applications.
Flexibility/Adaptability/Managing Multiple Priorities.Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Interpersonal Abilities.Proven relationship-builder with unsurpassed interpersonal skills.
Leadership/Management Skills.Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
Multicultural Sensitivity/Awareness.Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
Planning/Organizing.Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Problem-Solving/Reasoning/Creativity.Innovative problem-solver who can generate workable solutions and resolve complaints.
Teamwork.Resourceful team player who excels at building trusting relationships with customers and colleagues.
Hospitality management: Responsible for organization and management of all front and back-of-house operations for mid-size restaurant and banquet facility.
Human resources: Recruit, interview and hire kitchen, service, support and maintenance staff. Responsible for schedules, duty assignments, communication of expectations and policies. Conduct regular reviews and determine disciplinary procedures when necessary.
Proven written and oral communication skills
Proficient in managing business correspondence
Knowledge of filing and updating records
Excellent organizational skills
Professional References upon Request:
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