Customer Service Sales

SARFUDDIN ALI HUSSAIN KHAN

Personal Information

Date of Birth : : 19th August 1982

Tel : 970-***-****

Marital Status : Married

E-mail: actmz4@r.postjobfree.com

Present Address : Shaikh Mohd chawl R/N 2 Sher Khan

Compound, Ghatkopar (W) Nityanand Nagar,

Mumbai-400 086

D/L details : Valid U.A.E. Driving License.

License no: 1668007

Expiry date: 08/03/2021

Career Objective

Looking forward for challenging careers shouldering more responsibilities where it would be possible to use my potential to the fullest and imbibe excellence through hard work, sincerity and versatility.

Work Experience in UAE (8 years and Six Months)

Organization: Moon Rent A Car L.L.C (Dubai)

Designation: Car Rental Agent & Receptionist .

Duration: From 1st March 2006 TO 30th May 2011.

Key Responsibilities

Maintaining relationships with existing customers in person and via telephone calls and emails;

Cold calling to arrange meetings with potential customers to prospect for new business;

Listening to customer requirements and presenting appropriately to make a sale;

Responding to incoming email and phone enquiries;

Acting as a contact between a company and its existing and potential markets;

Negotiating the terms of an sales agreement and closing sales;

Negotiating on price, costs, delivery and specifications with customers

Challenging any objections with a view to getting the customer to buy;

Recording sales and order information and entering into a system;

Reviewing your own sales performance, aiming to meet or exceed targets;

Gaining a clear understanding of customers' businesses and requirements;

Making accurate, rapid cost calculations and providing customers with quotations;

Attending team meeting and sharing best practice with colleagues.

Visit all the main corporate clients on a regular basis to maintain a healthy business relationship.

Maintain all the Car Rental System Entry as per the car rental agreements.

Organization: City Way Car Rental L.L.C (Dubai)

Designation: Sales Executive & Customer Service Executive.

Duration: From 10th June 2011 To OCT 2015.

Key Responsibilities

Collecting cheques from clients and depositing the same in company’s account.

Receiving cash from the clients and depositing the same in company’s account.

Establish, maintain, and coordinate the implementation of accounting and accounting control procedures.

Monitor and review accounting and related system reports for accuracy and completeness.

Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting

Explain billing invoices and accounting policies to staff, vendors and clients.

Recommend, develop and maintain financial data bases, computer software systems and manual filing systems.

Interact with internal and external auditors in completing audits.

Providing vehicles to the customers as per their requirements

Educational Qualifications

Year

Institute/School

Degree

2004

R.A.D.A.V. College of Arts&Commerce,Bhandup Mumbai.

B.com

2000

Gurukul College of Arts&Commerce, Mumbai.

HSC

1998

Hindi High School, Ghatkopar Mumbai.

SSC

Computer Proficiency

3 months Diploma in MS-Office from PC COMPUTERS Ghatkopar (w).

Interests

Cricket, Snooker, Swimming, Travelling and Listening music.

Other skills

Proficient in using Windows packages (Ms-Word, Ms-Excel, and Ms-PowerPoint & Internet).

Well-experienced and accustomed to work in multi-cultural, busy demanding environment in service and sales related companies with exposure in Customer service, general office administration, sales techniques, report preparations.

Languages known

Arabic, English, Hindi, Urdu & Marathi

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