Management Office

DEVA DEVI A/P POOPATI

Mobile: +91-967*-****-** ~ E-Mail: *********@*****.***; ************@*****.***

In quest of senior level assignments in the domain of General Management and Administration and as Malay Language Expert with MNCs repute organisation

EXECUTIVE SUMMARY

A result oriented professional with 24 years of rich & extensive experience in General Administration, in Senior Executive Positions in MNCs and Education Administrative Sector.

Proficient in handling day-to-day activities in co-ordination with internal / external departments for smooth business operations.

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions

Actively involved in supervising and managing operational planning and development, and directing the day-to-day operations of the organization.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

Possessing excellent leadership qualities encompassing good interpersonal relationship skills, communication skills and abilities of being a good planner and a decision maker with strong analytical skills.

ACADEMIC QUALIFICATIONS

MBA (Human Resource Management) from University Tunku Abdul Razak (Unirazak) – Cape Square, Kuala Lumpur, Malaysia in 2010.

Associate Diploma in Business Information Technology (Software Development) from Northern Territory University, Darwin, Australia in 1996.

Advance Diploma in Computer Studies from TAFE College Seremban, Ng. Sembilan, Malaysia in 1994.

PERSONAL DOSSIER

Date of Birth : 16th September, 1969

Employment Status : Full Time

Present Address : Old No. 36, New No. 3/525, Krishna Street, E.V.P Rajaeshwari Avenue,

Madhananpuram, Mugalivakkam, Prour Chennai 600 125

Nationality : Malaysian (Overseas Citizen of India (OCI) card holder)

Contact : Mobile: +91-967*-****-**

Email : *********@*****.*** ; ************@*****.***

AREAS OF EXPERTISE

I MANAGEMENT & ADMINISTRATION

General Administration

Sound knowledge of administrative principles and procedures.

Organizing and managing various functions in the workplace to make sure there is effective and

appropriate work being done

Completes operational requirements by scheduling and assigning employees; following up on work

results.

Ensuring smooth operations at all times and maintaining proper decorum & discipline by

implementing & modifying the policies & procedures.

Directing the office correspondence, fixed assets management, transport facilities, documents, paper

management, dispatches, etc.

Suggesting improvements in the operations and processes to make the system full proof.

Keeps management informed by reviewing and analyzing special reports; summarizing information;

identifying trends.

Maintains office staff job results by coaching, counselling, and disciplining employees; planning,

monitoring, and appraising job results.

Educational Administration

Liaising with Education & other Government Depts. for establishment and smooth running of the institution.

Managing budgets, advising the Board of Trustees and ensures its guidelines are met.

Providing leadership & guidance to the Teaching and Administrative Staff; imbibing discipline in students.

Ensuring that staff appraisals are carried out annually & providing necessary reports to the Ministry of Education and community groups.

Preparing, submitting budget requests, recommendations and grant proposals to solicit program funding.

Developing instructional methods and content for educational, vocational or student activity programs.

Initiating partnerships with businesses, communities, other organizations to help meet identified educational needs and to provide school-to-work programs.

Coordinating activities between academicians, administrators, support staff at schools, public agencies and institutions.

Evaluating curricula, teaching methods & programs to determine their effectiveness and efficiency; ensuring that school activities comply with federal, state and local regulations.

Planning, organizing, supervising and conducting exams; preparing the examination timetable.

Assigning Chief Invigilator and Invigilators for every examination.

Issuing the Exam Index Number for every exam (new implementation) for integrity in exam system.

Receiving & tabulating marks from the department and preparing mark sheet for the exam board meeting.

Current Employment

January 2015 – Currently Employed: SPi-Global, Chennai Tamil Nadu India

Senior Scheduling Analyst (Malay and Indonesia Languages)

Accountabilities

Schedule TV guide using COSMOS system for Malaysia and Indonesia or Malay channels globally

Responsible to list the correct TV programmes and in details in both English and Malay languages.

Translate Malay and Indonesia language TV guides to English and identify the correct TV programmes by interacting with the source abroad via email and phone calls.

Quality check on the completed schedule list.

PREVIOUS ORGANISATIONAL EXPERIENCE

Jun 2013 – November 2014: Aegis Limited, ITPL Bangalore Karnataka India

Language Specialist Executive (Malay & Indonesia Language)

Accountabilities

Interact by phone with outside parties to solicit and collect information and conduct follow-up.

Describe the purpose and services provide by company.

Respond to questions and identify and overcome objections.

Obtain information, verification from the correct source.

Maintain clients and source data bases.

Complete records of telephonic interactions, orders and accounts.

Bahasa Malaysia (Malay Language) & Bahasa Indonesia (Indonesian Language) specialist.

Handled the tasks of employment and education verification for Malaysian, Indonesia and other SEA countries.

Ensuring a high level of quality as defined in the Critical Success.

Answering calls and interpreting information.

Core Competencies: Communication skills, persuasiveness, problem solving, adaptability, tenacious, negotiation skills, stress tolerance, high energy level.

July 2011 – Dec 2012: Wawasan Open University, Kuala Lumpur

Senior Administrative Executive

Accountabilities

Handled the tasks of maintaining, coordinating, developing and supervising various programs.

Responsible for handling internal and external enquiries.

Maintained records of staff, students and departments.

Using a range of office software, including email, Excel and databases.

Organizes and maintains effective file systems for administration; Maximizes office productivity through proficient use of appropriate software applications.

Liaised with finance, accommodation and academic departments.

Assisting with the preparation of departmental monthly management accounts.

Writing reports for senior management and delivering presentations.

Performed the role of the common platform in issues within the department.

Coordinated with various departments of the university in completing specific tasks.

June 2008 – February 2010: Penang Medical College, Penang

Examination Officer – Examinations Division

Accountabilities

Using a range of office software, including email, Excel and databases and managing filing systems.

Attending meetings with senior management and involve in the University Board of Senate.

Developing and implementing new administrative systems, such as record management

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Planning, organizing, supervising and conducting PMC exams; preparing the examination timetable.

Releasing the Exam Registration Slip for all the exams (new implementation).

Creating the student transcripts (results) and releasing exam results after board /senate approval.

Significantly acquired knowledge in the area of academic and Malaysian Qualifications Agency (LAN/MQA), Ministry of Higher Education Malaysia.

May 2005 – June 2008: AIMST University, Kedah

Administration Assistant Officer – Examinations Division

Accountabilities

Trained and well verse in running the University examination, acquired the knowledge of the examination process and procedures.

Publishing / sealing examination question papers, (including continuous assessment examinations).

Releasing of Examination Registration Slips.

Preparing the examination results for Board of Examiners Meeting and present it at the meeting.

Handling the preparation of examination performance reports for senate presentation.

Acting as Incharge of Physical Facilities and Stationeries.

Guiding the Student Orientation Programme, Conference / Seminar, AD-HOC Committee, Investigation Committee as per need and instructed by superior.

Additional knowledge acquired in the academic area and LAN / MQA accreditation.

April 2004 – April 2005: PT. Agisarana Jaya Perkasa, Samarinda Kalimantan Timur

Indonesia associate with ER Engineering Kedah Malaysia

QA / RA Executive (1 year Project)

Functioning as in-charge on the quality control of the produced gloves.

Identifying the ways to recycle the rejected gloves and other rubber wastage.

Acting as in-charge of the entire QA&RD department with 6 staff.

Notable Credits

Owned the knowledge of quality assurance and trained in ISO.

Understood the working culture and Indonesian people in general

Learn to speak and write Indonesian Language fluently

June 2003 – April 2004: Farmasi Tanjung Malim. Tg. Malim Perak D. Ridzuan

IT Executive & Administration Officer

Overall responsibility for the smooth running of the pharmacy. Making sure that all office systems are managed and maintained, including Staff Recruitment Files; Stationery Log and Stock Checks; Uniform Sales; Petty Cash; and Client Files, keep track of the suppliers, in charge of deliver goods on time both to out lets and to customers, Identify the right suppliers with best price in charge of inventory system both manual and computer system.

EARLIER ASSIGNMENTS

December 1998 – June 2001: SCS SEMA Outsourcing Service Bukit Jalil, KL

Computer Operator

June 1998 – November 1998: Midas Group of College Butterworth Penang

Head of Information Technology Department

January 1997 – May1998: Inventory-Sys Management, Sg. Petani, Kedah

System Administrator

May’96 – Dec’96: Intersoft Computer Sales and Service, Kuantan Pahang.

Tutor / Internal Programmer

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