Technical Support Electrical

RITCHIE IAN STA. RITA ARNALDO

Address : *** ******** ***. **., ****. 69, Zone 6, 10th Ave., Caloocan City

Mobile No : +639********* / +639*********

E-mail Address: *******@*****.*** / ******@*****.***

OBJECTIVE

To have a job where I can fully utilize my skills and abilities that offers limitless career growth and for self-development.

SCHOLASTIC RECORDS

COLLEGE

University of the East - Caloocan Samson Road, Caloocan City

Bachelor of Science in Electronics and Communications Engineering 1996 - 2001

ORGANIZATION

INSTITUTE OF ELECTRICAL AND ELECTRONICS ENGINEERS – UNIVERSITY OF THE EAST STUDENT BRANCH

POST GRADUATE ACHIEVEMENT

ECE Board Exam - ECE # 0024213

WORK EXPERIENCES

IT Services Officer – Shopping Center Management Corporation, SM City Marilao / SM Center Valenzuela

April 21, 2009 up to present

ITS Associate (Supervisor) – Shopping Center Management Corporation, SM City Marilao

July 21, 2005 – April 20, 2009

Duties and Responsibilities: Providing first level problem (hardware / software) isolation, determination and resolution on all POS, EFT, back office workstations, and network concerns without hardware repair.

Junior Technical Support – Puregold Price Club, Inc. November 2003 – April 2004

Duties and Responsibilities: Providing technical support on both front-end (POS) and back-end (Back Office

Computers) including maintenance and troubleshooting.

IT Instructor - STI College Muñoz-EDSA November 2002 – April 2003

Subjects Taught: Networking, Analog Electronics and Computer Troubleshooting

TECHNICAL EXPERTISE

Operating System : MS Windows NT, 95, 98, 2000, XP, 2003, Vista, 8, Cent OS, Ubuntu

POS Systems : JDA WinDSS, JPMA

Software / Languages : MS Office, Open Office, Lotus Smart Suite, C Language, HTML

KEY FACTS

10 years of I.T. experience (Network Design, Administration, and Security)

Working experience on Solarwinds (Orion platform 2013.1.0, NPM 10.5, NTA 11.1.0)

Experience on Microsoft Active Directory, Sharepoint and Windows Server 2008

Desktop Support and Troubleshooting (Hardware/Software)

ACADEMIC AND LEADERSHIP

MODEL STUDENT OF THE MONTH

Institute of Electrical and Electronics Engineers July 2000

COMMITTEE TREASURER

Research and Development Committee

Institute of Electrical and Electronics Engineers 1st Sem. 2000-2001

COMMITTEE CHAIRMAN

Educational Activities Committee

Institute of Electrical and Electronics Engineers 2nd Sem. 2000-2001

SEMINARS / TRAININGS ATTENDED

MICROWAVE DESIGN June 11, 2000

Don Bosco Technical College Mandaluyong City

XDSL TECHNOLOGY November 25, 2000

University of the East – Caloocan Campus Caloocan City

OPTICAL CDMA December 7, 2000

University of the East – Caloocan Campus Caloocan City

NETWORKING March 7, 2001

University of the East – Caloocan Campus Caloocan City

BASIC IT FOR IT ENGINEERS October 2004

Association for Overseas Technical Scholarship Makati City

BASIC COMPUTER SERVICING

Manila Computer Training Center May 2000

MANAGEMENT SKILLS AND DEVELOPMENT TRAINING

Institute of Electrical and Electronics Engineers – University of the East Student Branch October 2000

CHARACTER REFERENCES

Francis E. Franco +639*********

IT Specialist – IBM

Joel V. Sarcia +639*********

Transmission Network Engineer - Globe Telecoms

Don B. Santillan +639*********

Associate Software Developer – English Central Inc.

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