Customer Service Sales
Resume:
Monica Moss
**********@*****.**
“Your competition is EVERYTHING else your prospect could conceivably spend their money on.” ~ Don Cooper
PROFILE
Superior verbal and written communication abilities and confident interpersonal skills
Persuasive, concise communicator and a tenacious negotiator
Adept at determining individual requirements and delivering client-focused solutions
Award winning, result oriented Sales Professional with a distinguished track record in sales, customer service, adaptability, and client relationship building
Valid Ontario driver’s license with reliable personal vehicle and a clean driver’s abstract
SKILLS
Leadership/Training
10 years of supervisory experience of 100 + employees
Create and implement dynamic training programs to increase productivity and work flow
Establish cost saving practices in production departments
Coach new staff through orientation and coordinate training and develop production reporting procedures
Provide a high level of quality assurance through meticulous monitoring and inspection
Plan, organize, coordinate, direct and control daily operations
Sales
Recipient of the President’s Club Award two years in a row for top sales at The Brick
Received acknowledgement for being top sales at The Brick in warranties for the region
Consistently able to meet and exceed sales targets and add-on targets
OMVIC certified sales professional with proven ability to sell high end used vehicles
Complete sales transactions including pricing negotiation, bill of sale processing, credit checks and establishing credit terms
Ongoing cultivation of clients, customer retention and networking to promote future sales and generate return customers
Proven ability to adapt to the constant changing circumstances and environment
Marketing
Devised social media strategies that resulted in new contracts
Maintained and tracked budget including negotiations, promotions, financing and credit checks
Implemented marketing strategies and promotions to increase sales
Reduced time and cost in efficiency of production by implementing a new process, increased savings by 75%
Customer Service
Utilize customer-centric approach to cultivate rapport, assess clients needs, and demonstrate how the product’s features, functions, and benefits meet their needs
Effective use of customer service skills, negotiation and strong selling techniques
Ongoing product knowledge acquisition with proven problem solving abilitys
Monica Moss
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Communication
Superior interpersonal skills and verbal communication abilities
Confidently able to diffuse challenging situations with effective and creative problem solving techniques
Able to work effectively independently and/or as a member of a team
Facilitate comprehensive team meetings to relay essential information
Administrative/Clerical
Computer savvy with extensive knowledge of a variety of programs
Strong organizational and time management skills
Coordination of orders, deliveries and production flow
Familiar with standard office practices, procedures and the use of office machines
Accurate data entry
PROFESSIONAL EXPERIENCE
2015-2016
July-September 2013
2010-July 2013
2003-2010
2000-2003
Sales Associate Acanac, Toronto ON
Technical Support Acanac, Toronto ON
Product Advisor Autoprice Canada, London ON
Sales Associate The Brick, London ON
Lead Agent Tele Tech, London ON
Software Specialist Tele Tech, London ON
Customer Service/Technical Support Tele Tech, London ON
Supervisor Lac Mac, London ON
Quality Control Lac Mac, London ON
Material Handling Lac Mac, London ON
EDUCATION AND TRAINING
2005-2009
1997-2000
Successfully completed several credit courses towards a degree with a double major in Business Management and Spanish at the University of Western Ontario, London ON
Fashion Design Diploma, Fanshawe College, London ON Graduated with President’s Honour Award including Small Business
COMMUNITY INVOLVEMENT
Extensive volunteer history includes: tutoring in English, Math, Pattern drafting and sewing
Personal interests include: home renovations, travelling, public speaking, camping, sports, networking, singing, cooking, sewing, and dancing
References Available Upon Request
Contact this candidate