Customer Service Manager

CHRISTINA L. OLIVO

OBJECTIVE

To obtain a position with a well established company where management and customer service skills will be utilized.

SUMMARY OF QUALIFICATIONS

I possess strong interpersonal communication skills with an ability to provide superior customer service on all levels.

I pride myself on being highly flexible and self-motivated. Willing to go the extra mile and work wherever needed in order to reach management’s objectives.

Always represent the company in a positive and professional manner, establishing goodwill and loyalty among internal and external contacts.

I am a true team player, working well with people in all areas and all levels.

Very task-oriented and precise, with high performance standards, and professional attention to detail supplemented by the ability to influence and stimulate others.

PROFESSIONAL EXPERIENCE

ATLANTIC SWEETNER COMPANY

Customer Service Manager 2003 to Present

Responsible for answering high volume of customer calls and emails.

Process customer orders and coordinate with the warehouse and trucking to ensure timely deliveries to the customer.

I handle a large amount of document requests required by all customers.

Continually monitoring inventory levels for over 200 products.

I am responsible for invoicing all customer orders and also process customer payments using Intuit Quick Books Systems.

Assist in training new customer service agents.

900 NORTH FIRST ROAD, HAMMONTON NJ 08037

PHONE 609-***-**** E-MAIL ***************@*****.***

Toddler Town

Teachers Aid

Maintain a safe play environment.

Assist dressing the children and changing diapers.

Observe and monitor children’s play activities.

Communicate with children’s parents, guardians and fellow child care workers about daily activities, behaviors, and related issues.

Sanitize toys and play equipment at the end of every day.

EDUCATION

Atlantic Cape Community College

Completed 2 years

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