Customer Service Management

Kenneth Davis

**** ***** ****** ********* ** **546 Home: 708-***-**** - Cell: 708-***-**** - *******@*******.***

Career Overview

Accomplished and professional individual with several years of versatile experience in customer service, sales, teaching and recruitment. Numerous job and management experience with exceptional people skills in which will allow me to obtain a position within a company that will allow me to utilize my skills and talent with the possibility of growth.

Skills Highlights

6 + years in coaching, recruiting student athletes during the basketball season.

4 + years of customer service skills providing an excellent relationship with clients.

Excellent communications skills who really works good by myself or a team environment.

Proficient in different softwares such as PowerPoint, Excel, McAfee, Microsoft Word and Avaya

Professional Experience

Ultimate Staffing Schaumburg, IL July 2013 to April 2014

Enrollment Coordinator

Calls prospective students who have requested information about the University. Successfully transfers students to a live admissions advisor.

Enthusiastic,helpful first point of contact for the prospective student.

Use Avaya and salesforce system to capture prospective students information and save to the University database. Meets the minimum expectation for a Coordinator ( Quality Assurance transfer percentage and adherence.

Hewitt(Spherion) Lincolnshire, IL November 2009 to May2012 Floater

Took customer orders putting them in the system.

Filled in for the company with various areas and numerous duties.

Duties ranged from constructing companies benefit packages and maintenance in the warehouse area.

Proviso East H.S Maywood, IL October 2009 to March 2015

Freshman Boys Basketball Coach

Provided a winning attitude and culture for my players through practice, games and one on one teaching.

assisted the varsity team which finished second in 2012 and fourth place in 2013 in the state playoffs.

Exercised behavior management and leadership strategies to maintain group order.

Sonco Bolingbrook, IL October 2005 to August 2008

Line Coordinator

Managing of production line of 10 to 15 people depending on the product that was being pushed out.

Had to ensure and keep with company goal of 75% efficiency rating during shift.

In charge of putting co-workers on the assembly line to assist with various job duties.

Trained new staff on different warehouse equipment.

Education

Robert Morris University Chicago, IL Business Management

University of Mississippi Oxford, MS

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