Customer Service Sales
Resume:
Mark C. Blaney
Oakland, CA ***02
***********@*****.***
Objective: To obtain a position in HR, administration, front desk, operations and utilize my strong communication and organizational abilities.
Experience: RW Lynch, San Ramon CA, - Business Development Specialist
July 2015 – Current
RW Lynch is the number one advertising firm in the world for personal injury attorneys using the ‘Personal Injury Helpline’. The product is a highly targeted marketing system using web based presence with Google, Yahoo!, and Bing. It also composes heavy television campaigns and Pandora Internet Radio commercials. I call attorneys daily, and set and perform presentations live via web-conference trying to sell the product.
Southern Wine and Spirits, San Francisco, CA - Direct Warehouse Sales Clerk
April 2014- March 2015
I worked in the Direct Warehouse Sales division of SWS, the country's largest wine and spirits distributor.
I’d set up new display cases for product, make promotional signs, and help push new products to customers to fulfill placements/promotional goals.
-Proven ability to reach monthly goals, take initiative and efficiently manage multiple priorities.
-Nominated employee of quarter
-Daily sales of $20,000-$70,000 on a 4 man sales team, while consistently increasing quarterly sales by 2-4%
King Tsin, Berkeley, CA - Bar Manager
January 2012 – January 2014
I handled all spirits, beer, and wine reorders from four distributors, and created new cocktails and menus. I trained new bartenders and bar backs, set the time schedules and work calendar for the bar, and organized special bar events.
-Promoted to bar manager within two months
-Increased sales by swapping bar taps to local beers like Lagunitas and Speakeasy.
IgniteGT, San Francisco, CA - Customer Service Representative
2011 – 2012
I provided real-time customer support for a new on-line game called Simraceway. Through the SimRaceWay website I talked to customers from all over the world to troubleshoot problems and solve complex issues that would take debugging and internal build fixing using Zendesk and browser based chat software.
Law Offices of CJ Hu, Oakland, CA - Legal Assistant
2011
I worked as an office assistant for a small law firm in Oakland. I answered the phones, transcribed phone messages, managed meeting schedules and copied, faxed and filed legal documents. I also acted as a courier transporting documents to and from the local courthouses. I often wrote up the clients’ fee agreements, and assisted in drafting legal complaints.
Education: University of Redlands, Redlands, CA, BS Philosophy 2008
Interests: Member of Chi Sigma Chi fraternity, avid skateboarder and snowboarder.
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