Medical Customer Service

Wallace Hairston

Cell: 210-***-****

Email: ********@*******.***

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Desired locations:

United States - TX - San Antonio

Work Experience:

JPMorgan Chase

11/01/15-02/01/16

San Antonio Texas 78258

My Fraud Services Specialist role was to assist clients when fraudulent activity occurred on their accounts held by J.P. Morgan. My duties as Fraud Services Specialist was to work in conjunction with clients, client service representatives, bankers, and many other teams across Global Wealth Management at JPMorgan Chase, to deliver high-touch services. My responsibilities varied in each situation but as the Specialist I have to follow procedures and Federal Regulations to prevent losses by: coordinating investigations, blocking or closing accounts, requesting mirror accounts, re-establishing access to credit cards, debit cards, and online access. All the while giving 110% customer service to each customer

U.S. Army (civilian)

Brooke Army Medical Center

Fort Sam Houston, TX 78234 United States

04/2012 - 04/2015

Salary: 50,000.00 USD Per Year

Hours per week: 40

Physical Examination Board Liaison Officer (PEBLO) (This is a federal job)

Duties, Accomplishments and Related Skills:

Serves as advisor and consultant to medical and administrative staff. Provides specialized assistance and administrative counseling and individualized guidance concerning the DOD Disability Evaluation System (DES). Responsible for administrative support in processing of medical evaluation board cases and recording medical board findings. Maintained

BTL TECHNOLOGIES

San Antonio, TX United States

07/2008 – 04/2012

Hours per week: 40

Physical Exam Board Liaison officer

Duties, Accomplishments and Related Skills:

Serves as advisor and consultant to medical and administrative staff. Provides specialized assistance, administrative counseling and individualized guidance concerning the DOD Disability Evaluation System (DES). Responsible for administrative support in the processing of medical evaluation board cases and recording of medical board findings. Maintains complete file records according to HIPPA standards. Coordinate activities with other services pertinent offices.

DSC INC.

San Antonio, TX United States

06/2005 – 08/2010

Hours per week: 20

Drug Testing Coordinator

Duties, Accomplishments and Related Skills:

Member of a 24-person team that supports the Air Force Basic Trainees demand reduction program. Primary duties include; escorting and observing during specimen collection, in accordance with applicable regulations. Accurately labels and pack specimens for shipment. Ensures untestable specimens remain below the maximum levels.

U.S. Air Force

United States

01/2005 - 04/2006

Hours per week: 50

NCOIC, Camp Bulli’s Family Practice Clinic

Duties, Accomplishments and Related Skills:

NCOIC Camp Bulli’s Family Practice Clinic

Supervisor in charge of 1 LVN, 2 technicians and 1 administrative personnel in support of Camp Bulli’s Family Practice Clinic. Primary duties include, OJT monitor; developed and maintained OJT and continuity folders for clinic personnel. Medical technician support for two physicians, scheduling patient appointments utilizing CHCS 1& 2 software.

U.S. Air Force

Lackland AFB,

United States

09/1998 - 01/2005

Hours per week: 50

NCOIC, Allergy/Immunization Clinic

Duties, Accomplishments and Related Skills:

Managed and directed implementation of human resources policies, programs, and procedures. Supervised 24 active duty and civilian personnel at the largest allergy/immunization clinic in the Air Force. Responsible for maintaining a 24-hour comprehensive duty schedule in support of the Global War on Terrorism. Developed and implemented mass immunization policies for the Air Force's only indoctrination facility averaging over 30K Basic Trainees annually. Developed a comprehensive training program to ensure critical skill sets were maintained. Conducted periodic evaluation and feedback sessions for 17 technicians. Clinic Quality Assurance monitor; conducted Q&A checks on allergy records ensured technician’s documentations were completed in accordance with HSI guidelines. Medical technician support for eleven providers, scheduling patient’s appointments utilizing CHCS software, primary supply custodian, successfully managed a 1.3-million-dollar annual budget.

Education:

Park University San Antonio, TX United States

Some College Coursework Completed 06/2006

GPA: 3.00 of a maximum 4.00

Credits Earned: 110 Semester hours

Major: Human Resource Management

Job Related Training:

Medical Service Technician completed June 1982

Allergy/Immunization Technician completed Sept 1982

Microsoft Office

CHCS 1, CHCS 2

Types over 40 wpm

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