Maintenance Project

Utkarshkumar Patel

****, **** ****** **,

Mount Prospect, IL 60056

Cell # 513-***-****

*******.*.*****@*****.***

Objective:

A reliable, energetic, and talented telecom professional with immense experience in Telecom Voice/Data/IP network and infrastructure operations, working with advanced telecommunication systems is seeking a telecom core network specialist position to achieve new milestones in the world of voice and data communication.

Summary of Skills:

Diversified 18 Years experience in areas like GSM (2G/3G) / CDMA (1X EVDO) Core MSS/BSS/Packet core/VOIP/UC/Transport/Data network/IP Backhaul/PBX and Radio Paging service operations & maintenance, Configuration, Project and Planning.

Possess excellent leadership and in-depth knowledge of the Cellular Switching MSS/BSS/Packet core/ Transport/Data network in Telecommunication network Project and management.

Proven leadership and team management skills and ability to meet deadlines with quality standards.

Technical competency and product knowledge on major telecom vendors. ( Ericsson, Huawei, Cisco and Alcatel-Lucent, Avaya IP office, VOIP, CCS7, ISUP, BSSMAP, FRPH, ATM, LAN., WAN, IP Backhaul, SIGTRAN, BICC, SIP, H.323, TCP/IP, MPLS, RIP, EIGRP )

Work Experience:

1. Core Specialist, ( Core Network Operations ) Ericsson, India, April’2013

Deliverables/ Key Responsibility:

Functional Core network leadership for O&M and OMCR/NOC ( 24X7 ) administration of Core switching N/w GMSCs, MSCs, Cisco IP Backhaul with adjuncts node and Transmission network and team of Engineers and technicians.

Overall responsible for 99.99% up time of Core network element in the network.

Daily monitoring of traffic reports of POIs and interconnectivity

GMSC/MSC/HLR/VLR/IVR/STP/NGN/Data/Transmission/BSCs along with Daily system logs/ asserts, errors logs and system databases.

Conduct audit for A, B Number analysis and data configuration validation.

Ensure timely execution of planned / Corrective/ Preventive maintenance.

Network Resource/ Cost optimization and Planning.

Deployment/ Testing and provide support on assigned projects for re-homing and network Capacity Enhancement/ Augmentations.

Ensure thorough Alarm monitoring & remedial action by OMCR team.

Responsible for Maintain and improvement of designed Core Network KPIs like ASR/ CSSR/ PSR/ N/w uptime

Ensure the timely execution of fault/ Network complaint TTs and planned and schedule work orders.

To lead, report, establish bridge and provide complete support to NNOC on Major network outage, prepare complete RCA and execution of corrective action.

Over all responsible for spares management and Ensure safe storage of back-up tapes, spare cards, tools and recourses..

Ensure and validation of regression pre/post Call testing after execution of configuration changes/ system upgrade and launches of new product as well as tariff changes.

Ensure action on network Customer complaints analysis and resolution as per designed SLA.

Conduct and review the performance of team members and arrange Schedule Training and Competency Development of engineers.

2.Team-Lead - Alcatel-Lucent Managed Solutions, Baroda, India., Nov’2009-March’2013

Deliverables/ Key Responsibility:

Accountable for MSS/BSS/Transport operation of more than 900 cell sites along with One MSC/MGW/ 4 BSCs and transport’s network element with Assigned resorses and with team of Engineers and technician staff.

Accountable for Maintain and improvement of designed RF/Core KPIs, Network uptime and overall performance, with zero SLA violation of customer complaints.

Supervise and lead the overall the functioning of all the Cluster resources/ Cost for Reliance GSM and CDMA network and ensure network O&M is performed as per quality norms with high quality at all times.

Co-ordinate and support to planning and configuration and project team for the assigned task for the successful completion activities project roll out.

Monitor and maintain network hygiene, ensure that all critical NEs are equipped with redundancy.

Network performance improvement planning, Support in implementation of Congestion Relief plans and circle Project Mgmt team for installation / acceptance of new sites.

Implement, conduct knowledge sharing and succession plans in the Cluster and plan training & Competence Development for BSS and Core staff.

Ensure and manage cost for optimum utilization of O&M vehicles in the clusters.

Conduct the periodic sample BSS audits for eliminating punch points.

Analyze RCA for any outages & take corrective actions and ensure Timely Attrition backfill for smooth BSS Operations.

Conduct the monthly meeting with the business team, and provide the resolution for the raised and discussed points during meeting taking approval for IBS installation feasibility analysis, Co-ordinate with Circle Project Team of Reliance for implementation and execution.

Ensure that Cluster is sufficiently and evenly (strategically) staffed with resources & vehicles for minimal restorations timelines.

3.Switch Lead – Reliance Communication Ltd., Surat, India, May’2004-Aug,2009

Deliverables/ Key Responsibility:

Core Network team lead, with the responsibility of guiding and supporting the team members on technical aspects to switch core team to maintain and achieved the core designed KPIs and performance, with zero SLA violation target of customer complaints.

Supervise the Daily monitoring of performance reports Routine Activity, Routine Backups, audit, system Health and other Activity done by other Switch Engineers. Managements of Inventory/ Database of all equipments and spares.

O&M of Lucent Flexent AutoPLEX CDMA Wireless switch (5ESS, ECP, OMP-FX & AP and For GSM Huawei OWG000204 MSOFTX3000 (MSC) and UMG8900 (MGW).

Co-ordinates and ensure the timely execution of NEs Integration test, Traffic test, Acceptance tests, POIs and E1s augmentation on network expansion and new project rollout and support to vendor for integration of core nodes with different network elements which is located to the different locations.

Co-ordinate executes and support on outage, system upgrades/ capacity enhancements, also planning and suggest configuration team for the changes require in the designed ODD for the successful completion project roll out.

TEC Testing & Integration of Interface with PSTN & other operator’s Exchanges.

Work Order Execution for call Routing & data definition, Routing Analysis, Audit of data Definitions & maintenance.

Fault analysis and rectification coordinate with NOCC & vendor in Emergency.

# Professional Training:

Lucent 5ESS, Operation and Maintenance of fundamentals of Lucent 5ESS Switch, at DAKC Mumbai By Lucent ( 10 Days )

UC 1070, Unix fundamentals at DAKC Mumbai By Lucent ( 5 Days )

ISO Lead Auditor at DAKC Mumbai…

CL1901 TCP/IP Fundamentals.

CL1301 IP Backhaul for CDMA Voice and Packet Data.

O&M Huawei OWG000204 MSOFTX3000 (MSC) and UMG8900 (MGW).

4.Engineer- Switch - Idea Cellular Limited (Birla AT&T Ltd.), Rajkot, India, May’2000-April’2004

# Key Responsibilities:

O&M of Cellular Switching Center and Base Station controller, CME20 (Ericsson AXE 10(BYB 501, APZ 21230) Platform) switches.TEC Testing & Integration of Interface with PSTN & other operator’s Exchanges. (POI) using C7 Signaling implementation of national/ international roaming and testing, commercial launching.

Routine O&M work, Cellular Traffic Monitoring & analysis and generates Statistics Reports.

Number, Routing Analysis, Audit, data Definitions & maintenance.

Data Definition, Fault analysis and rectification, Coordinate with vendor in Emergency.

New Cell Site integration, Data transcript preparation, remote support, fault rectification and restoration of outage, Software loading, Up gradation in BSC.

Planning and integration of hardware and Software loading at the time of Expansion of MSC/BSC.

Monitoring of network faults, rectification, analysis and Daily Routine Activity, Backups, System Health and other Activity done by other Switch Engineers.

Managements of Inventory of all equipments and spares, Roster shifts management of Switch team.

# Training/Projects (GSM):

AXE 10 Basics, Operation & Maintenance, Operation Handling & Hardware maintenance and BSC Operation at Delhi - Ericsson training center (3/1 Week)

Effective Communication Skill (2-days)–AMA Inst. at Ahmedabad.

New MSC & BSC Installations, Integration and testing at Rajkot.

Integration of all New cell Sites, re-homing of MSC/BSC cell Sites.

Data Transcript preparation in AXE-10 Assembly language for Integration of GSM Cell Site. For AXE –10 (BYB 501, APZ 21230) Base Station Controller.

Expansion & Traffic carrying Capacity Increase Of MSC/BSC, MSC Expanded from 32K to 48K.

5. Technical Officer - Hutchison Max Telecom Limited – Baroda, India,Feb’1996-April’2000

# Key Responsibilities:

To Assist the Paging Call Centre Operation during 24 hours Rotating Shift. The Job involved the administrating, O&M, of Paging Operation. Continues Monitoring of DoT paging lines, Transmissions of Pages Queued. Maintain redundancy of paging infrastructure equipments, Handle the Crises Situation during the failure of any equipment. Troubleshoot and rectify the problem with minimum of the down time of paging operation.

Ensure the Periodic Preventive/ Corrective maintenance System/servers backups, of all paging infrastructure equipment/s (Glenayre Gl3000 Paging Control Terminal, C2000 Series Transmitter, GPS System, 125kva D.G. set, EPABX System, UPS, Rectifiers, Battery Storage, Power Distribution Panel, Antenna, Power Distribution Panel, Electrical Equipments ). Perform the periodic Coverage Test of Coverage area with test equipments.

Contentious Monitoring and Reporting the Traffic of Paging Calls, Channel Utilization and generate the traffic reports, channel utilisation reports.

Liaison work of DOT, VMC for rectification of paging junctions and other Govt. Officials.

# Education and Qualification/s:

Engineering Diploma in Industrial Electronics from Collage of Engineering & Technology, Jalgaon, India – Nov. 1994.

# Certification/s:

Cisco CCNA - Cisco Certified Network Associate (Routing and Switching).

# Reference/s : Will be furnished upon request

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