Customer Service Sales
Resume:
Valencia Davis
San Antonio, Texas 78249
********@*****.***
Education
The University of Texas at San Antonio August 2011 - Present
Bachelor of Science in Kinesiology Expected Graduation: May 2017
Concentration: Exercise Science and Administration
Work Experience
Chicos FAS, Incorporated
Soma Intimates
15900 La Cantera Pkwy #3335,
San Antonio, TX 78256
Operations Sales Lead September 2015- Present
Supervise associates engaged in sales, inventory receipt, reconciling cash receipts
Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines
Promote customer service by ensuring associates are greeting and assisting customers
Respond to customer inquiries and complaints in a professional and timely manner
Participate in and facilitate visual directives including monthly store sets and merchandise replenishment
Perform basic operational activities including cash handling and reporting, price changes, merchandise handling, and opening and closing duties
Review time sheets and other payroll documentation for accuracy and submit as appropriate.
Responsible for the upkeep of back stock merchandise and shipments coming in and going out
Sales Associate August 2015 - September 2015
Met company sales goals by utilizing sales techniques and communicating product knowledge to the customer
Recommended merchandise selections and/or help to locate or obtain merchandise based on customer needs and desires
Built and maintained a solid customer experience following through
The University of Texas at San Antonio
Department of Campus Recreation
1 UTSA Circle
San Antonio, Texas 78249
Operations Facility Manager January 2014 – August 2015
Supervised Campus Recreation student assistants in the Recreation Center and Field Complex
Assisted in training student operation staff members
Responsible for event set-ups with snacks, tables, chairs, sports and audio/visual equipment
Acted as a lead responder to all incidents in the absence of the Operations Supervisor
Assisted participants with questions, concerns and or disputes
Responsible for performing day to day activity supervision, equipment maintenance and upkeep of the recreation center
Acted as floor captain during emergency situations and evacuations as they arise
Made professional decisions for everyday and emergency situations
Operations Supervisor August 2013 – December 2013
Reported directly to the Student Facility Manager
Acted as Lead responder to all incidents.
Responded to incidents and emergencies in a quick, calm and prudent manner
Ensured incident forms were accurately completed
Lead event setup and tear down crews and ensured they were completed in a timely manner
Operations Assistant August 2011 – July 2013
Provided A1 customer service to participants
Operated point of sale terminal and locker sales
Issued equipment to participants
Performed basic custodial maintenance of building
Assisted with emergency evacuations
Answered phones and assisted with any recreation related questions
Professional Development
UTSA Advisory Council August 2014- Present
Presented at the Region IV and Friends Student Lead on Conference October 2014
Served on the hosting and planning committee for Region IV Student Lead-On February 2014
Presented at Region IV Student Lead on Conference February 2014
Presented at Campus Recreation Staff Training January 2014
Attended Region IV conference October 2013
Attended the Student Lead on at LSU February 2013
Supervisor Series October 2012
Memberships
UTSA Campus Recreation Advisory Council August 2014- Present
Student NIRSA Member September 2013-Present
Professional Recreation Student Organization President April 2013- Present
Professional Recreation Student Organization Secretary September 2012- April 2013
Skills & Certifications
Proficient in Microsoft office
Point of Sale software
A1 Customer Service
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