Technical Support Computer
Resume:
RAMIL VILLARANTE RACELIS
NO. ** SAN ANTONIO SUBDIVISION DAMONG MALIIT, NOVALICHES, QUEZON CITY
MOBILE: 091*-***-****
E-MAIL: *******.*****@*****.***
OBJECTIVE: Seeking a position in the Information Technology field where excellent analytical and technical skills can be utilized to improved the company’s profitability and further enhance my professional abilities.
EMPLOYMENT HISTORY
TSR/FIELD SUPPORT ENGINEER, Radiant Global HD Inc. Feb 2015- January 2016
Provides technical support to the users via remote access.
Assist users for network issue from POS to Back Office System.
Provides onsite support for technical problem in every store.
Set up Back Office System and POS Machine.
Configure network connection of Computer System.
Configure and isolate Mall admin connectivity
Dismantle and assemble POS machine and computer peripherals.
Diagnose computer problem.
Backup and restore computer files.
Perform re-imaging of system units using Acronis Tools.
I.T TECHNICAL STAFF, System Trackstar GPS Corporation JAN 2014 – JULY 2014
Provides timely technical assistance to computer system users
Installs and monitors GPS devices of the clients
Reconfigures GPS unit thru web-server and database.
Enters commands and observes system functioning to verify correct operations and detect errors.
Maintains GPS Configuration within application.
LINEAR OPERATOR, Oriental Tin Can and Metal Sheet APR 2007 - AUG 2007
Checked raw materials for quality and quantity ahead of loading into machine.
Prepared raw materials to be loaded into machine.
Meticulously followed production instruction of supervisor to ensure quality.
Monitored machines for problems.
ON-THE-JOB TRAINING EXPERIENCE
PLDT- España Branch, POTS Resolution Dept. Sampaloc, Metro Manila JUN 2009 - OCT 2009
Monitored incoming service request by the user.
Collated data for Onsite check request.
Resolved computer hardware & technical issue.
SKILLS
Knowledgeable in Hardware & Software repair & maintenance
Adept at network troubleshooting
Ability to work independently with minimal supervision
Familiar in Visual Basic 6.0, HTML, Linux, and Windows 2003 Active Server
Efficiently leverages MS Office Applications for reporting requirements
Basic knowledge in using Microsoft Nav.
Knowledgeable in network connectivity set up.
Knowledgeable in assembling POS Machine.
Knowledgeable to do backup and restore computer files.
ACHIEVEMENTS
Conceptualized and contributed to the development of undergraduate thesis Entitled:
“A Computerized Courseware-based Questionnaire Generator with On-Line Examination for STI Novaliches”
SEMINARS/TRAININGS ATTENDED
Linux System Administration FEB 12, 2012
Hands-On I.T Training
Makati Science Technological Institute of the Philippines
Windows 2003 Active Directory FEB 4, 2012
Hands-On I.T Training
Makati Science Technological Institute of the Philippines
Linux Web Technologies FEB 18 - MAR 14, 2009
STI College Novaliches
Microsoft’s Web Ramp-up FEB 26, 2009
SMX Mall of Asia
EDUCATION
Bachelor of Science in Computer Science JUN 2005-OCT 2009
STI College- Novaliches
Bachelor of Science in Marine Transportation JUN 2000 - MAR 2003
Philippine Maritime Institute-Manila
CHARACTER REFERRENCE
Ruel Pascua
I.T Technical Support
Systems Trackstar Gps Corp.
Christian Ray D. Batara
Oracle Database Administrator
IBM Solutions Delivery
Chrisell Joy Pascual
Technical Support Representative
Radiant Global HD Inc.
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