Customer Service High School

CONTACT E-mail: *****.*********@*****.***

Phone: 919-***-****

OBJECTIVE Looking to enhance leadership abilities as an indispensable asset to a solid staff. Accomplished at managing highly complex projects and motivating teams to achieve optimal customer service.

QUALIFICATIONS Over six year of experience delivering extensive, outstanding customer service. Proficient in software Microsoft: Office (i.e Word, Excel, and Outlook) and AS400. State Registered Pharmacy Technician

Able to work and converse efficiently with all levels of colleagues and external contacts.

WORK

EXPERIENCE

Walgreens Co. April 2015 Present

Harris Teeter Ju;y 2010 September 2015

Shift Lead

Working as a liaison between management and non-management team members to ensure customer's satisfactory experience.

Identifies and analyze problems then weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

Holds self and others accountable for measurable high-quality, timely, and cost- effective results. Determines objectives, sets priorities, and delegates work. Complies with established control systems and rules. Deals effectively with pressure; remains optimistic and persistent, even under adversity.

Sr. Beauty Advisor September 2014- March 2015

Proactively suggests products, explaining how products work, and demonstrating how to use products.

Offers friendly, knowledgeable and courteous service. Understands that guest service is the top priority and ceases performing tasks when guests are present and in need of assistance.

Takes the initiative to stay informed regarding new or existing products; is knowledgeable about their ingredients and benefits to better serve guests. Sets up advertising displays or arranges merchandise to highlight sales and promotional events.

Cashier April 2014- November 2014

Makes eye contact, smiles, and promptly acknowledges and greets each guest entering the store, or guests within close proximity while moving throughout the store.

Informs guests of current promotions, events and services within the store. In between serving guests, ensures the store is replenished throughout the day and merchandises all products to company standards on shelves and tables. Helps to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor. Customer Service Associate

Responsible for monitoring the customer service areas (counter, front-end area, and parking lot) to provide excellent customer service while practicing positive associate relations.

Tyler Gilmore

Tyle r Gi lmo re 1

Providing various services at the customer service counter. Following correct bagging procedures, placing the bags in the cart and loading them into a customer's car in a prompt and friendly customer oriented manner. Accurately and efficiently operating the cash register while providing prompt and friendly customer oriented service.

Maintaining security and control of all funds in the cash register. EDUCATION High School Diploma August 2007 June 2011 International Business and

Marketing

August 2013 Present

Hillside High School

Maintaining a 3.0 GPA while working part-time.

Central Piedmont Community Co

Combining work and studies while maintaining a 3.0 GPA. Tyle r Gi lmo re 2

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