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Customer Service Engineer

Location:
Rochester, NY
Posted:
February 20, 2016

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Resume:

* ****** *****

Rochester, NY *****

585-***-****

actmkq@r.postjobfree.com

JASON DUNN

PROFILE A high-performing, strategic-thinking professional with over ten years of experience in engineering and management, demonstrating the ability to lead multi-disciplinary teams of technicians and trades men. Possesses the ability to define challenges into opportunities through team work, the application of technology, command of analytical concepts, budgetary planning and control.

WORK HISTORY SANDALS RESORTS INTERNATIONAL 2005 – 2015 CHIEF ENGINEER SANDALS NEGRIL BEACH RESORT & SPA FEBRUARY 2014 – SEPTEMBER 2015

Key responsibilities include:

Executive role with the following responsibilities

Total Quality Management

Enforcing Standard Quality Measures

Engineering (power generation, HVAC, motor control circuits)

Data collection for Standard Quality Analysis

Execute and evaluate Audits

Monitor Electrical Installations based on National Quality Standards

Contract Management

Procedure Monitoring and Assessment

Inventory Monitoring/Control

Scheduling

Energy Conservation Management based on set conservation standards

Project Management

Direct a team of 34, including technical staff and contractors ASSISTANT CHIEF ENGINEER BEACHES OCHO RIOS RESORT AND GOLF CLUB

JULY 2008 – FEBRUARY 2014

Key responsibilities included:

Assist the Chief Engineer with his duties (Engineering (power generation, HVAC, reclaim water facility, motor control circuits and so on), coordinating and optimizing the daily operational activities within the engineering department, assisting with the collection and analysis of engineering reports and documentation for Total Quality Management.

Quality Assurance management of Reclaim Water Facility according National Standard

Performed operation research to document proposal for a 61% annual savings on utility consumption

Direct a team of 25 persons which included technical staff and contractors

Department Trainer – Outline and carry out training for Engineering Department (technical and customer service training)

Page 2 jason Dunn

Acting Chief Engineer for Sandals Montego Bay - October 2013-January 2014 TRAINEE ENGINEER SANDALS MONTEGO BAY JULY 2006 – JULY 2008 Key responsibilities included:

Project Coordinator to meet Quality Parameters – Outline project proposal, tender contracts, manage cost, procure material, create project schedule and manage project activities. Examples of projects during training – Water Pressure System (design and installalation), designing and installing of Storm Drain Control Circuits; calculate and price air conditioning system for public area.

Trainee Manager (Engineering Department) – Acquiring knowledge of all departments

Engineering Department Trainer – Outline and carry out training for Engineering Department for continuous quality improvement (technical and customer service training)

Acting Chief Engineer for Royal Plantation at Fowl Cay Bahamas – April 2007 to June 2007

Acting Chief Engineer for Sandals Carlyle – Spa renovation January 2008 SNR PREVENTATIVE MAINTENANCE TECHNICIAN SANDALS WHITEHOUSE RESORT JANUARY 2005 – JUNE 2006

Key responsibilities included:

Team leader for Servidyne (preventative maintenance programme), assigned schedule for programmes, generated reports, performed analysis and disseminated information to relevant personnel, Operated the Building Management System (Averaging 85% team performance)

Engineering Department Trainer – technical and customer service training for team members within the Engineering Department

PART TIME LECTURER INTERNATIONAL UNIIVERSITY OF THE CARIBBEAN AUGUST 2013 – DECEMBER 2013

Lectured - Mathematics

TEACHER (CONTRACTUAL TERMS HERBERT MORRISON TECHNICAL HIGH SEPTEMBER 2004 – DECEMBER 2004

Key responsibilities included:

Electrical Technology and Building Drawing Teacher (Grade 8, 10, and 11)

Designing technical programmes for Grade 11 students who failed to qualify for Caribbean Examination Council (CXC)

TEACHER (CONTRACTUAL TERMS MOUNT ALVERNIA HIGH SCHOOL SEPTEMBER 2003 – DECEMBER 2004

Key responsibilities included:

Teaching Mathematics to Grade 9, 10, and 11 students

Teaching Information Technology to Grade 9 students Page 3 jason Dunn

EDUCATION MASTERS OF SCIENCE IN ENGINEERING MANAGEMENT – ORDER OF ENGINEERS APRIL 2011 FLORIDA INTERNATIONAL UNIVERSITY

Coursework included: Eng. Management, Adv. Eng. Economy, Adv. Project Management, Enterprise Eng. Operations Management, Industrial Financial Decisions, Total Quality Management, Organizational Behavior, Operations Research in Manufacturing, Logistics Engineering, Stochastic Optimization, Advanced Production Planning and Control, etc. BACHELOR OF EDUCATION (UPPER 2ND CLASS HONORS) MAY 2003 UNIVERSITY OF TECHNOLOGY (JAMAICA)

Emphasis: Electrical Technology

Coursework included: Industrial Organization and function, Electrical Installation, Laboratory Organization and function, Information Technology, Research Methods, Solid State Electronics, Blue Print Reading, Graphic Communication, Psychology, etc. PRE UNIVERSITY JUNE 1999 MONTEGO BAY COMMUNITY COLLEGE Emphasis: Architectural Technolgy

Additional Mathematics, Architectural Design, Building Science, Building Technology, Construction Technology, Quantity Surveying, Physics, Land Surveying, Art, Communications SKILLS AND ABILITIES

Computing

Microsoft Office (Excel, Word, PowerPoint, Access)

WordPerfect Office

Other Skills

Waste Water Treatment

Teaching/ Training

Excellent Customer Service and

Organizational Skills

REFERENCES Will be made available upon request.



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