Jay banerjee

Cell: 240-***-****, Email: actmkn@r.postjobfree.com LinkedIn: http://www.linkedin.com/profile/view?id=19617043

Work Visa Status: Permanent Resident (Green Card). Address: 16302 SE 140th Street, Renton, WA 98059

SUMMARY

Flexible & result driven Program Manager with 10 years’ experience in managing, designing and releasing software development projects. Currently Product Manager for Expedia Cars Booking team driving test and learn, analytics, product requirement & competitive analysis, user stories, features, usability tests, define and track KPI. Previously Program Manager at Microsoft Bing, lead two SCRUM teams focusing on end user experience and updates in local data architecture. Managed Local Features, content, corrections, quality, relevance, managing rich data mining, business intelligence, and publishing millions of entities in Bing Local. Oversaw machine learning based engine responsible for data inference, ranking of local business data. In both PM roles, worked with UX, Dev, and Program Managers to create user stories, features, release plan, task-board for Bing Local data. Managed product backlog, sprint planning & review, retrospective sessions, sprint demos, helped the team identify and mitigate risks, bug fixes, track burn-down charts, following agile methodologies for teams across multiple geographic locations. Have past experience with enterprise software development, automation authoring, testing, building automation tools with a solid technical background.

Objective: Seeking a Technical Program Manager or Product Manager role to take on new challenges.

Area

Technology

Design and Product Management

JIRA, Confluence, Trello, VSTF, UML, MS Project, MS Visio, Photoshop, Office 365,

Agile methods, Water Fall, SDLC. MS Office: Word, PowerPoint, Excel, SharePoint, Clarity

Languages

C, C++, C#, Java, VB, SQL, Python, Unix Shell Scripts, Perl, JavaScript

Web Technologies

HTML5, ASP, JSP, PHP, XML, JSON, SOAP, REST

Databases

MySQL, MS SQL Server 2000, SSRS, SSAS, mongoDB as NoSQL

Operating Systems, network & security

Windows, Ubuntu, Red Hat (RHEL).

TCP, HTTP(S), SNMP, SMTP, SSL, SSH, Kerberos, LDAP (Apache Active Directory)

Tools

Power BI, Product Studio, Team Foundation Server

PROFESSIONAL EXPERIENCE

Technical Program Manager II Expedia Inc. 9/2015-Present

Lead market research, test and learn, competitive analysis, identify market opportunities for Car Booking on Expedia, Travelocity, Orbitz, several other partner sites in standalone booking and package booking scenarios.

Analyze user behavior and patterns utilizing A/B testing, power BI, data analytics in US and international market.

Author user stories, functional specs through Sprint cycles using Agile methodologies, tools used Trello and JIRA. Stories aimed at improving current user experience and gaining market shares in US, international markets.

Design car results sorting algorithm for standalone and package car booking based on geography, location, car type, etc. Develop novel approach based on deeper customer understanding instead of rule based approach.

Program Manager II Microsoft Corporation 10/2012-9/2015

Bing, Online Service Division

Lead 25 person cross-functional team of Devs, QA, Design, conduct UX research in full SDLC to create user stories, features, E2E user experience, drive KPI, telemetry. Followed Agile, used VS TFS, MS Project, Office365.

Author functional spec, gather technical requirements for managing Bing Local data surfacing on Mobile (iPhone, Android, WinPhone), maps, and other surfaces powered by Bing, for full SDLC in multiple releases.

Created wireframe in Visio, Photoshop, ran A/B tests, defined KPI, improving key data metrics by 10%.

Built Scorecard portal using Power BI, ETL, SSRS for Bing Local KPI, risks, issues to track data projects in US and 20 other international markets. Presented weekly reports to management, drove critical business decisions.

Managed risks using PMO methods to review, reduce and remove risks for Bing Local projects, shipping ahead of Project schedule for several key projects, communicate and mitigate risks clearing roadblocks for the team.

Identified issue trends, perform ongoing review, enhancement for categorization, and communication of issues. Drive investigation and resolve issue, escalate as needed, take proactive steps to prevent future recurrences.

Drove a special project improving Local experience in Bing.com with a 5% increase in user engagement. As a result, Bing beats Google in side-by-side end user study improving key metrics from -10% to +25%.

Defined architecture, scope, roadmap, perform code reviews in C#, managed Restful APIs for Bing Fans Project to engage with Bing users, collect more user created corrections. As a result, collected 60% more corrected data.

Mapped technical requirements from external partners to improve Legacy Service Oriented Architecture. This drove a 3.5% gain in monthly traffic to partner sites at Yelp and Trip Advisor in US and International Markets.

Owned Bing Local Maps data service interface definition and data contracts using XML and Jason schema.

Lead data mining, on-boarding and integration efforts for shipping Windows Hero Smart Search for Local.

Software Development Lead Engineer/Test II Microsoft Corporation 7/2009-10/2012

Office 365

Lead automation authoring plan and BVT, FVT, PVT failure investigation for team of 7 testers, improving automation pass rates by 25%. Successfully drove Office data migration from on premise to Office Online.

Conducted several trainings for the Visio test team on a broad variety of topics such as – Server Debugging, Server Caching Architecture, Analyzing server logs and Server security attack vectors.

Provided test map for Visio Server Security, worked closely with Developers, PMs to develop threat model & Data Flow Diagram for system, tested service for various security threats: EoP, Sql/JS injection, DOS attack etc.

Planned and designed automation framework for SharePoint integration/ Visio15 Service, using C++ and C#.

Authored functional test specs, developed test scenarios, identified many critical bugs/issues, provided suggestion on bug fixes, and drove those bugs to closure by working with Program Managers and Developers.

Software Development Engineer/Test II Microsoft Corporation 6/2005-7/2009

Visio Client

Delivered test vision and wrote test plan for key Visio Client features, collaborated with relevant cross-group contacts, provided training for the team, to effectively hit zero bug bounce in each milestone.

Scheduled test focus weeks (Helped expose 10% of all P0 bugs, monitored & reported test team progress).

Drove end to end test effort to improve product quality; end user experience of new feature areas of Visio 14 including File Management of Visio Server (V1 product) hosted in SharePoint, Org Chart, WSS List Reporting,

Researcher Maryland Information and Network Dynamics Laboratory 5/2003- 4/2005

Designed, developed and tested web application in Perl, Java, PHP and SQL for Nature magazine.

Utilized RDF, OWL technologies and set of ontology to implement semantic portals or intelligent web agent.

EDUCATION

B.S. in Computer Science, B.S. in Mathematics, GPA 3.4, University of Maryland.

PMP, CSM (in progress).

PUBLISHED WORK

“OWL in Semantic Web Ontology” for Multilingual Computing magazine. Coauthored with Aditya Kalyanpur, Prof. James Hendler, Dr. Jennifer Golbeck. Paper discusses Semantic Web standards and the future of WWW.

PATENT FILED

Facet Recommendations from Sentiment-Bearing Content, United States 355714.01 (Filed September 4, 2014)

A novel approach for to recommend similar menu items using recommendation system from sentiment bearing content extraction, parsing and understanding. Utilizes MSR technology for Content-based filtering approaches.

ACCOLADES

Awarded Microsoft Gold Star (top 5%) in 2010 for outstanding contribution to Office 14 release.

Awarded teaching assistantship at University of Maryland 2003, 2004, 2005

VOLUNTEER WORK

Volunteer & fund raiser: FareStart- a culinary job training & placement program for the homeless.

President of board of directors: SIMA (Seattle Indian Music Academy), a 501.c.3 organization.

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