Customer Service /Janitorial/Housekeeper

Victoria Franklin

**** **** ****** **#**** Phoenix, AZ

*******************@*****.***

Objective

To secure a Customer Service position that allows me to use my experience, quick learning ability and positive attitude to the advantage of my employer.

Education

International Youth Organization, Newark, New Jersey

General Equivalent Diploma, February 5,1995

General Equivalent Diploma

3.5 GPA, Process customer inquires /complaints professionally, resolve confrontational situations appropriately, effective communications techniques/active listening skills, professional and courteous customer service, provide telephone sales and support

Experience

October 2011 - February 2014

Door Greeter/Customer Service, Dollar Tree, Stockton, California

Greet customers and they came to and from the premises, light loss prevention, self-starter with effective organization and communication skills, quick - learner with ability to master new tasks, able to handle a multitude of task

November 2010 - February 2011

Technology Student, CalWorks, Stockton, California

Certified in Microsoft Word, Access, Excel, PowerPoint, and Outlook, typing, data entry and 10-key touch, filing and managing records, experienced in the use of office machines, including: computerized copiers and fax machines, schedule work and assessment appointments

Awards and Acknowledgments

Microsoft Word, Access, Excel, PowerPoint, Outlook certificates received