Customer Service Sales

Joanne E. Bozzo

** ****** *****, ******, **, ****8 201-***-**** actmhy@r.postjobfree.com

Objective To be an integral part of a progressive company that is committed to customer excellence, and to

maximize and expand company sales while exceeding the customers expectations.

Employment

03/08 11/15 Inside Sales Supervisor

Ringfeder Power Transmission Westwood, NJ

Trained new Customer Service hires

Handled incoming orders from major accounts such as Caterpillar, Vermeer

Technologies and National Oil Well Varco via Edi, Athena, e-mail, fax and phone

Advised Regional Sales Managers on quoting and customer inquiries

Oversaw Latin America customer accounts with responsibilities for quoting,

order entry and preparing customs paperwork

Coordinated invoicing and prepared BOLs, working closely with UPS and

FEDEX

Prepared Excel spreadsheets analyses forecasting

09/06 03/08 Customer Relations Representative

Royal Sovereign International Rockleigh, NJ

Handled all aspects of incoming orders from major accounts such as Costco,

Target, Walmart/Sams Club and QVC via EDI, e-mail or fax

Served as primary liaison between Latin America customers and sales reps for

order entry, and made arrangements for international shipping to the client

Trained 10 new customer service associates

Customer Services Manager

5/03 9/05

H. Galow Company, Inc. Norwood, NJ

Served as first point of contact for client issues related to revisions, schedule changes,

and PO requirements

Ensured followup action on all client requests to guarantee customer satisfaction

Coordinated quotation requests and processed all orders

Managed and updated delivery schedule

4/00 12/02 Sales Support Representative

TruColor Hackensack, NJ

Increased sales and built strong relationships with 20 major clients, including

Modells, Ralph Lauren, Verizon Wireless, Johnson & Johnson, and The Childrens Place

Developed custom client pricing structures and prepared detailed sales quotes

Processed client orders, handling all billing and invoicing

Manager

1986 3/00

Moto Photo Fort Lee, NJ

Education Bergen Community College, Paramus, NJ

Continuing Education classes in Business Administration

Germaine School of Photography, NY, NY 1988

Rhode Island School of Photography, Providence, RI 1986 1987

Skills

Experienced user of SAP, Navision, Mass 200, Athena and EDI

Technical ease with Mac and Windows platforms, and full suite of Adobe and Microsoft

Office products

Bilingual English & Spanish

Strong written and verbal communication skills

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