Manager Customer Service

Mo Jarra Fatti

**** ****** ****** **, ********* IN 46544

Cell: 574-***-****; *******@*****.***

SUMMARY OVERVIEW

Experienced people leader with high level business acumen and a demonstrated ability to deliver strong results in directing production crews to produce and manufacture parts to customer specifications and compliance.

Competencies include:

Problem Solving/Analysis; People Leadership; Conflict Resolution; Quality Management; Demonstrated ability in Team Member Coaching, Counseling, Motivating and Training; Financial Reporting; Complimentary Cross Functional Team Building; Continuous Improvement; P & L experience; Process/Project Management; Communication Proficiency; Analytical and Negotiation Skills; Customer/Vendor Relationships; Business Acumen; Excel, Microsoft Outlook, Oracle and J. D. Edwards Experience.

PROFESSIONAL EXPERIENCE

Maclellan Integrated Services-KIA Automotive Plant-West Point, GA

2015-Present

Asst. Contract Manager

Coordinate and delegate tasks effectively in KIA’s automotive manufacturing. Daily tasks work-safety audits, maintaining labor efficiency targets, conducting 5S and continuous improvement activities, daily interactions with other contract managers and KIA management team; Responsible for team-member development and performance management through Maclellan corrective action process; identifying and allocating necessary resources appropriately and identifying problems and finding immediate solutions.

Patrick Industries- 2014- 2015 (Infinity Graphics Division closed in 2015)

Plant Operations Manager and Purchasing Manager

Responsible for coordinating production activities across multiple business functions, including production, design, accounting, sales, purchasing to gain alignment on how to best serve customers in the Recreational Vehicle Industry.

Accountable for monthly raw material forecast needs and buying for production needs.

Established and maintained healthy-relationships between suppliers and our end-users to guarantee customer requirements are met daily.

Involved in cross-functional team building; process improvement; employee development; ensure Accounting Department request around payables and receivables are resolved.

Memorial Epworth Center 2009-2013

Admissions Director/Utility Review Coordinator

Responsible for staff supervision to assure quality care is provided in all admission processes. Also perform patient admissions and concurrent continued stay reviews to ensure inpatient continuous stay.. Review all patients clinical and admission screenings to assure Inpatient Criteria are met.

Ensuring all documentation of admitting and discharging patients meet Federal and State guidelines.

Citigroup, South Bend, IN 2003-2008 (Branch Closed in 2008)

Business Unit Manager Responsible for quality, cost and delivery of processed credit card statements to customers in a 190,000 sq. ft plant with workforce of 250 across 5 business units. Supervised a 25 person crew, and floor supervisors; worked with engineers, procurement managers, human resources, corporate executives to build and sustain growth. Conducted monthly reviews with plant management that covered key areas, including P/L Management, goal attainment, cost reduction, variance analysis, and staffing.

Accomplishments:

Instrumental in revenue and income growth for assigned unit through effective customer service.

Implemented a JIT system for material delivery from warehouse to production floor.

Developed and spearheaded Kaizen teams in identifying production problem areas by using root-cause analysis problem solving with profound results in productivity numbers. Reduced customer returns by 95% utilizing efficient quality awareness programs.

Lowered scrap dollars by 10% through preventative machine maintenance, inventory control and operator training.

Accuride International, South Bend, IN 1995-2002 (Company Relocated to Mexico in 2002)

Operations Manager

Directed shift crew of 80 operators, plus 2 supervisors, 6 tool-and-die setters, 2 maintenance dept. personnel and 3 shipping/receiving clerks, in steel fabrication for ball-bearing drawer slides with a 150,000 sq. ft facility. Support areas included an automated fabrication dept, two-tank-plating department, an assembly department, and a tool and die room.

Accomplishments:

Increased plant productivity from 79% to 110% by improving productivity through a continuous improvement program.

Instrumental in plant wide team building and sustainment.

Reduced a 6-day work week to a 5-day work week, eliminating excessive overtime costs.

Participated in the implementation of plant ISO9000 certification and subsequent audits.

Nishikawa Standard Company, Bremen, IN 1993-1995

Production Supervisor

Built consistent record of achievement through increasingly responsible leadership in a 130,000 sq. ft facility manufacturing weather-strips for Ford Motor Company, GM, Honda Motors, Chrysler and Toyota.

Accomplishments:

Successfully launched 3 high volume product start-ups for Toyota and Ford Motor Companies, working in tandem with our engineers to procure progressive die-tooling and developing capable processes. Chartered quality teams, using Kaizen Principles (continuous improvement), consistently improved production efficiency and reduction of scrap.

Spearheaded the implementation of our new Material Requirement Planning (MRP) system (oracle).

EDUCATION

MBA- General Business Management, Indiana Wesleyan University, Marion, IN.

BA- Operations Management, Florida Atlantic University, Boca Raton, FL.

Lean Six Sigma Certification- Villanova University, Philadelphia, PA.

COMUNNITY ORGANIZATIONS/HOBBIES/INTERESTS

Board Member & Travel Soccer Coach, Indiana Invaders Soccer Club, South Bend, IN.

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