Customer Service Training

Martin E Stone

**** ****** ****** *****

Brooklyn Park, MN 55444 *********@***.*** 763/516-2341

<Insert High Level Description of yourself> Driven professional with 5 years of experience in Inspection and Human Resources; I have excellent communication and presentation skills where I’ve been able to exceed expectations when communicating directly to the public and training in new employees. As an inspector I’ve grown and expanded on my research and analytical skills allowing myself the opportunity to provide training, act as a mentor and become the point person for fellow peers; with that being recognized for strong leadership skills and the ability to take the initiative to strive for success.

Core Competencies

Proficient in Microsoft Office applications

Over five years of exceptional customer service experience

Quick Learner

Providing training to groups of employees

Work Analytically

Internally Motivated

Professional Experience

Sandvik Hyperion, Brooklyn Park, MN YYYY - Current

<Job Title>

<Insert High Level Job Description>I assumed a primary role in working with the facilities HR Representative in developing and implementing HR policies, procedures, programs and standards. Took the lead on various projects to support the HR function and improved employee relations at the facility. I also assisted in Training & Organizational Development functions by using qualitative research of existing programs and the implementation of new training strategies.

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Martin E Stone

8301 Morgan Avenue North

Brooklyn Park, MN 55444 *********@***.*** 763/516-2341

Newport Corporation, Plymouth, MN 1997 – YYYY

<Job Title>

Managed the MAZAK T-32 Turning Center with Live Tooling and Horizontal and Vertical Milling Centers - which included programming, setup, ongoing operation and monitoring. Worked closely with tolerance +. 0002. *Any additional information?

Leadman ? – Four Years (What does that include? Training/Management?)

Mazak T-32 Lathe with Live Tooling (Are these all machines that you operated/supported/fixed/etc…?)

Mazak 414 Vertical Milling Center

Mazak FH 680 with Pallet Tech

Mazak VTC Vertical Milling Center

Mazak H400 Horizontal Milling Center

Technical Tool Products, New Hope, MN 1989 – 1997

Machine Operator A

Responsible for operating and producing tooling, offsetting changes with little to no supervision.

Training – Provided training for new employees.

Machine experience: CNC Lathe Mazak, 610 Multiplex Lathe, Chiron C.N.C., Twin Mill, Kingsbury “Multihead Machine” and a variety of drilling tables.

Member of the Apprenticeship Program.

Apprenticeship On-the-job Training Included: 40 Hours Bridgeport Training, Gauging and Inspection, Metal Defects, Tool and Insert Adjustment.

Education

Hennepin Technical College – Brooklyn Park, MN

Blueprint Reading I & II

Geometric Dimensioning and Tolerance

Practical Inspection and Gauging

Drilling and Off Hand Grinding Operation

Vertical Milling I

<Include any other on the job training/courses, etc…>

Other skills and experiences

MAZAK Corporation, Chicago IL: Mazatrol T-32/T-Plus Conversational Programming Class

Supervision I – The Basics, Leadership 2000

Other Skills/Experiences? Excellent organization skills clear written/communication skills, superb training and presentation skills. Proficient in….

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