Administrative Assistant Customer Service

Page * of *

COLLEEN D’SOUZA

*** – *** Hillcrest Avenue, Mississauga, Ontario L5B 3Z2

Tel: (C) 647-***-**** / (R) 905-***-**** Email: ************@*****.*** PROFILE

Experienced Receptionist/Administrative Assistant with strong interpersonal, organizational and multi- tasking skills. A self-starter who can work independently and as part of a team, combined with the ability to work under pressure and meet tight dead-lines.

SKILLS

Over fifteen years of experience as an Receptionist/Administrative Assistant within a variety of industries

Able to address the needs of customers through utilizing excellent communication skills

Strong organizational skills with great attention to detail and high level of accuracy

Proficient in Microsoft Office Suite (Word/Excel/PowerPoint/MS Outlook)

Strength in meeting tight deadlines through flexibility, adaptability and managing multiple tasks

Able to troubleshoot and problem solve with reasoning, creativity, and quick decision making

Excellent time and stress management skills

WORK EXPERIENCE

Caregiver HomeInstead Senoir Care Sept. 12, 2015 to present Receptionist/Administrative Assistant Industrial Instrumentation Inc. Sept. 13, 2015 to present Receptionist/Administrative Assistant Electrical Safety Authority Aug. 19 to Aug. 21, 2015 (temp.) Administrative Assistant ergoCentric Seating Systems Aug. 10 to Aug. 14, 2015 (temp.) Receptionist/Administrative Assistant Wicefreight Service Ontario Inc. Jan 2015 – Mar 2015 (contract)

Tracked shipments arriving by air, ocean and rail and alerted customers to pickup orders within tight deadlines

Replied to emails regarding shipments/imports documentation, status of the arrival into port, warehouse storage

Ensured compliance for customs protocol and issued payment for customs clearing of shipments

Followed up with importers/buyers for documents such as Bill of Lading, Commercial Invoice, Packing List

Coordinated with truckers/courier for pick-up/deliver of shipments

Prepared daily bank deposit in US & Canadian Accounts

Mailed out invoices to clients, filing, answered telephone inquiries and updated customer the status of shipments

Receptionist/Administrative Assistant Unit Park Holdings Inc. Nov 2009 – Sept 2014

Handled situations and inquiries while working with policies, procedures and standard processes for new and existing monthly parkers, walk-in customers having payment issues, applying for parking

Consistently exercised discretion in managing correspondence, information and all matters of confidentiality

Maintained & updated statistical reports in a computerized database. Prioritized and managed own workflow to ensure quality and efficiency (met deadlines and maintained flexibility in adjusting to changing work priorities/taking initiative to identify and recommend improvements) COLLEEN D’SOUZA

Tel: (C) 647-***-**** / (R) 905-***-**** Email: ************@*****.*** Page 2 of 2

Answered incoming calls/inquiries, routed calls to the concerned persons and set up teleconference calls

Performed general office support such as telephone services, photocopying, filing, faxing, couriers, responding to requests for information and drafting general correspondences Data Entry Clerk FedEx Trade Networks Oct 2009 (contract)

Updated customers information and contacts in the data base file. Mailed documents to clients. Receptionist/Administrative Assistant to the GM Haarak Auto Collision Nov 2008 – Sept 2009

Educated and assisted customers on product options and technology. Ensured customer service in a positive attitude

Collected and tracked data for auto body work, researched information to obtain best possible price in purchasing auto body parts, completed business process reviews as required and provided accurate & efficient support to Managers

Performed general office duties, bookkeeping, ordering supplies, maintained and recorded management systems

Administrative Assistant Intercontinental Regency Hotel December 1995 – July 2008

Managed executive’s schedules, organized meetings, including Calendar Management and maintained travel arrangements

Set-up and coordinated meetings and conferences, prepared agenda, book the facility, arranged the required equipment, refreshments, recorded and distributed the minutes of the meeting

Assisted the accounts team on various responsibilities such as preparation of Financial statement, updating Chart of Accounts, Journal Entries, Accounts Payables, Accounts Receivables and Payroll

Assisted with Project Management activities including planning, scheduling and monitoring related activities. Provided solutions to customer enquiries and resolved issues with regards to their banking requirements

Assisted customers with self-service banking in an orderly manner. Maintained and managed customers banking information and privacy

Updated lease agreements, followed up on renewal of licenses and property/vehicle insurance

Received and prepared invoices/cheques/requisitions/bank letters, obtained approval and signatures before final disbursement.

QUALIFICATION & CERTIFICATIONS

Secondary High School

Administrative Assistant Course

Hospitality Industry Managerial Accounting

French Course (Level I C)

Diploma in Microsoft Office Suite

AWARDS AND ACHIEVEMENTS

(a) 1999 Exemplary Supervisor of the Month (b) 2003 Supervisor of the Month

(c) 2007 Star of the Department (d) 2007 Certificate of Appreciation

(e) 2000-2008 Held various Board positions (Secretary, Membership Director, 1st Vice President for the Lions Club of Bahrain (Lions International)

(f) 2009 Member of Mississauga Central Lions Club

Contact this candidate