Project Manager

Chad L. Raeder

*** ***** ***** • Zebulon, NC **597

****.******@*****.*** • 414-***-****

https://www.linkedin.com/in/chadraeder

Creative Solutions Leader

Reliably creating technical solutions for great organizations who utilize CAPM certified Project Managers to deliver quality projects. A client advocate focused on delivering positive customer experiences by initiating, supporting, managing and closing projects. Offer a unique combination of technical knowledge and business acumen to bring people together to solve problems. Quick learner with a desire for continuous professional growth.

Areas of Expertise

• Project Management • Problem Resolution • Creative Solutions

• Quality Assurance • Hardware Deployment • Process Improvement

• Technical Consultation • Process Analysis / Engineering • Multitasking

• Client / Staff Training • Client Relation Management • Technology Configuration

Professional Experience

Virtual Care Provider, Inc., Milwaukee, WI / Portland, OR / Raleigh, NC 2004 - Present

Field Engineer (2010 – Present): Support, manage, and close small scope projects. Collaborate with clients and Account Managers to gather project requirements, define timelines, communicate status and verify deliverables. Author client site assessments and deployment plans for long-term care facility onboarding projects. Partner with vendors to diagnose and resolve unsupported technical issues. Assemble documentation on lessons learned and team processes/procedures. Facilitate onsite and offsite support of Windows-based desktop PC's, notebook PC's, network printers and communication devices (switches and routers). Identify the technology needs of VCPI and its clients, and also maintain a working knowledge of each client to ensure optimal solutions are provided and all application issues are resolved.

Technical Support II Analyst (2004 – 2010): Diagnosed issues pertaining to high level network environments, such as network printing, drive mapping, active directory permissions and network connectivity for desktops and LAN networks. Supported all applications and assisted clients to maintain established compliancy standards by resolving issues with applications, hardware and infrastructure. Coordinated and followed up on project processes with Account Managers and end users. Resolved an average of twenty calls per day in a timely and courteous manner. Fostered client relationship as a dedicated resource for VCPI’s second largest client. Sustained a working knowledge of currently installed hardware and software. Trained and educated end users. Streamlined the call resolution process. Promoted from Application Support Analyst I (2005).

Key Project Successes:

• Delivered hundreds of small scope projects

• Led the desktop encryption of over 1,500 workstations

• Coordinated the configuration of over 450 printers and 300 endpoints as Project lead for onboarding and network cleanup project

• Facility onboardings delivered at/before project deadlines

WDJT-TV, CBS 58, Milwaukee, WI 2002 - 2004

News Photojournalist (2002 – 2004): Photographed and edited daily news and sports stories. Devised story ideas and aided in other operational tasks. Interviewed individuals daily. Met all video production deadlines.

WLUK-TV, Fox 11, Green Bay, WI 1996 - 2002

News Photojournalist (1996 – 2002): Photographed and edited daily news and sports stories. Administered the development and maintenance of a computerized video archive database. Provided on-call availability for breaking news stories. Employee focus group member.

Education & Training

Project Management Institute Certified Associate in Project Management, CAPM • 2014

Coursework completed through Portland State University

Masters of Science Degree in Management Information Systems • 2004

University of Wisconsin-Milwaukee. Cumulative GPA: 3.52/4.00

Bachelor of Science Degree in Broadcast Technology Management, Minor in Business Administration • 1996

University of Wisconsin-Platteville. Cumulative GPA: 3.02/4.00

Professional Development: PMI Project Management; Graduate coursework based on PMI’s PMBOK; Comp TIA Network+ Certification (2006); MCP – Installing, Configuring and Administering Microsoft Windows XP Professional Certification (2005); Comp TIA A+ Certification (2005)

Technical Skills

• Operating Systems: Windows XP/7/8/10

• Networking: LAN/WAN design and architecture; VPN; wireless heat mapping

• Application/Tools: EPM SharePoint; MS Office (Access, Excel, Word, PowerPoint, Project, Visio, Outlook); PhotoShop; Exchange; Citrix; Active Directory; VNC; GoToAssist; Heat 8.1; Remedy; Service Now; McAfee Endpoint Encryption Manager; Photoshop; Videowave Professional; CyberLink PowerDirector; LanSweeper; HP Device Manager

• Hardware: PC; routers; switches/hubs; network cabling; wireless; network printers (HP, Lexmark, Kyocera, Konica, Ricoh)

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