Customer Service Representative
Resume:
Lorraine A. Kelleher
Natick, MA 01760
*****************@*****.***
Seeking a position where I can utilize my excellent customer service skills
SUMMARY OF QUALIFICATIONS
Experienced in medical reception and customer service
Very organized and detail oriented
Reliable, conscientious, and friendly
EXPERIENCE
Metro West Medical Center Framingham, MA
Customer Service Representative May 2008 to January 2011
Answered incoming correspondence including emails and phone calls
Analyzed issues dealing with billing questions
Coordinated with other departments to extract information
Developed and maintained positive, friendly, and helpful relationships with patients and co-workers
Documented all questions, resolutions in system accurately so that other representatives could follow up easily
Participated in various projects
Sola Gymnastics Academy Mendon,MA
Office Manager May 2001 to May 2008
Registered new students
Developed and scheduled classes
Billed and retrieved payments
Paid bills to vendors for clothing, equipment, and office supplies
Took inventory of stock and supplies
Scheduled birthday parties and gymnastics tournaments
Created flyers for classes and summer cam
Vicky Chaven, MD Dermatologist Framingham, MA
Medical Receptionist February 1989 to May 2001
Greeted and assisted patients
Scheduled appointments and verified health insurance
Prepared patient files and made confirmation phone calls
EDUCATION
Northeastern University Boston, MA
Business Management and Accounting Coursework
Roslindale High School Roslindale, MA
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