Customer Service Data Entry

Rebecca L. Pacheco

*** ******* ******, ***********, ** 01108 • 203-***-**** • ****************@*****.*** Objective:

I am seeking a position in a stimulating and challenging environment where I can build a career for myself and have advancement opportunities.

Skills:

• Team Leadership & Training • Fluent in Microsoft Word, Excel, Powerpoint &

• Customer Service & Relations Publisher

• Detail Oriented & Organized

Experience:

1993-1994 Dunkin Donuts – Waterbury, CT

Job Responsibilities: cashier, restock and count inventory, open shop and registers for morning shifts, take in deliveries from bakers and cash room accounting from previous day.

1995-2015 STAPLES, Inc.

1995-1997 STAPLES – Waterbury, CT Cashier/Customer Service Position Job Responsibilities: In charge of processing returns and restocking products, cash office accounting of previous days sales, preparing deposits and placing change orders. 1997-1999 STAPLES – Hamden, CT Copy and Print Lead Job Responsibilities In charge of running copying department, operating all copy, binding and lamination equipment. Taking in new orders and consulting with business customers to help with presentations and projects. Placing equipment service calls where needed to ensure top quality on all projects.

2000-2002 STAPLES – Wallingford, CT Administrative Assistant Job Responsibilities: In charge of telephone answering and routing calls, gathering data and composing repots, checking and responding to emails, resolving customer service issues, planning and facilitating conferences and conference calls, data entry and filing. 2003-Current STAPLES – W. Springfield, MA Copy & Print Sales & Service Supervisor Job Responsibilities: In charge of managing and scheduling the copy and print department. Helped with interviewing of new associates and in charge of all new hire training. Managed multiple customer accounts and helped with reordering and placement of new print projects. Worked with outside vendors to place quotes, and outsource orders to best fit the customer and or the needs of their business. Utilized Salesforce to keep data records of customer accounts and appointments. Consult with new customers to educate them on additional services that may benefit them or their business. Data entry of new print orders and customer information, scheduling and prioritizing print orders and complete operation of all printing and finishing equipment. Education:

High School Diploma - Class of 1996 Wolcott High School, Wolcott, CT 06716 References:

Anthony Liberti 413-***-****

Joseph Woodend 413-***-****

Ruth Amador 413-***-****

Karla Sarno 413-***-****

Diane Kadzik 860-***-****

Marge Borkosky 413-***-****

Karla Figueroa 413-***-****

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