Customer Service Manager
Resume:
TERRY E. JOHNSON, SR.
Biloxi, MS 39531
OBJECTIVE: To utilize my organizational and communication skills as a Human Relations Generalist.
EDUCATION:
William Carey College Hattiesburg, MS
Bachelor of Science in Psychology 2003 Minor: Gerontology
KEY SKILLS:
Extensive supervisory experience
Knowledge of operating systems: Microsoft Word, PowerPoint & Excel
Effective communication and customer service skills
Ability to efficiently complete any task delegated
EXPERIENCE:
Dillard’s Biloxi, MS Assistant Store Manager 2013-Present
Operations Management
Budgeting
Recruiting
Dillard’s Meridian, MS Assistant Store Manager 2012-2013
Operations Management
Budgeting
Recruiting
Dillard’s Longview, TX Men’s Sales Manager 2010-2012
Managed Men’s Department on a large volume
Supervised Employees
Generated Daily Schedules and Created Sales Plans
Dillard’s Hattiesburg, MS Area Sales Manager 2009-2010
Supervised Employees
Generated Monthly Schedules
Created Daily Sales Plan
Dillard’s Hattiesburg, MS P/T Sales Associate 2007-2009
Provided excellent Customer Service
Completed Inventory
Assisted Customers with Purchases
Family Health Center Laurel, MS Human Resources/Marketing Director 2006-2009
Interviewed prospective employees, trained employees, assigned and directed work; appraised employee performance, rewarded and disciplined employees, addressed complaints and provided resolutions to problems.
Supervised the administration of the Agency’s personnel programs, implemented policies, rules, regulations and procedures adopted by the Executive Director.
Acted as a liaison between Agency/Clinic and other Agencies in government including State, Federal and Local Agencies.
Administered Equal Employment Opportunity Program.
Family Health Center Laurel, MS Accounts Receivable/Medical Records Mgr 2004-2006
Supervised the Billing and Medical Records Department for OB/GYN, Internal Medicine, Pediatric and three Satellite Clinics.
Balance cash flow.
Antonelli College Hattiesburg, MS Medical Instructor 2003-2004
Basic Coding Anatomy & Physiology
ICD-9 Medical Office Procedure
CPT – Land II Medical Insurance
Southern Center for Arthritis Hattiesburg, MS Business Office Manager 2002-2003
Implemented policies and procedures.
Supervised clerical and billing Staff.
Handled Bookkeeping, Billing and Collections functions.
REFERENCES: Available Upon Request
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