Customer Service Manager

Dana Stearn

**** *. ****** *** **** *** • Salt Lake City, UT 84117

Cell: 801-***-**** • Email: **********@*****.***

Profile: HR professional with over 15 years of experience. Able to prioritize and carry out multiple projects and meet deadlines. Proficient in administering corporate HR initiatives, providing counseling on recruitment and employee relations, and handling complex situations with professionalism and confidentiality.

AREAS OF EXPERTISE

Employment law and compliance

Recruitment and Onboarding processes

Payroll and Compensation

ADA and Workers Compensation

Employee Relations

HR policies and procedures

Benefits Administration

Employee Recognition programs

PROFESSIONAL EXPERIENCE

Haemonetics August 2015 – Current

Administrative Assistant

Administrative support for the plant leadership team.

Salt Lake County June 2015 – August 2015

HR Assistant

Assisted HR Consultant with all aspects of recruitment.

Instructure, Inc. February 2015 – May 2015

Payroll Specialist

Initiate payroll procedures and compliance monitoring to enhance internal controls, create efficiencies, and safeguard company assets on a continuous basis. Performs analysis of payroll and tax data, running standard reports and creating ad hoc reports as necessary to ensure accuracy and identify discrepancies in system configuration, job data or tax set up. Research and resolve tax issues. Assist with annual audits and tax related forms. Payroll general ledger processing including analysis and journal entries. Reconcile payroll general ledger payroll accounts. Keep up with changes to labor and tax regulations. Solve problems concerning payroll, answer inquires and enforce payroll policies.

Westminster College, January 2008 – January 2015

Human Resource/Payroll Specialist

Assist, support and carry out functions of the Human Resources office including HRIS, personnel files, employment paperwork, background checks, benefits administration, student employment, recruitment, applicant tracking system, implemented and trained on software programs, payroll, policies and procedures, reports, budgets, employee recognition programs, employee relations, ADA, I-9’s, E-verify, worker’s compensation, OSHA300, answering inquiries and giving great customer service to all staff, faculty, students and external customers.

Key Accomplishments

Developed, organized and managed the entire on campus student employment process for more than 600 employees including the creation of the student employment handbook, online orientation and payroll.

Created training resources for student employee supervisors, equipping them with the needed tools to succeed in that role.

Switched the student employee orientation process to an online version resulting in a 95% completion rate.

Interviewed, hired, supervised and trained human resources office assistants.

Advised and counseled managers regarding conflict resolution, disciplinary actions and terminations to ensure policies were followed and employees treated fairly.

Created the first Student Employee recognition, awards and appreciation programs giving value to the students that work on campus.

Researched applicant tracking software and ultimately changed to a system that was more user friendly with a savings of $14,000 annually.

Reviewed proposals from many background screening companies and hired a new company that had a more efficient process and generated a 50% savings.

Identified and implemented new, cost effective methods for recruitment, saving the college over $15,000 annually

Stearn Painting, Inc., June 2000 – April 2014

Office Manager

Administered all office functions for a local painting company including new hires and paperwork, employee files, unemployment insurance claims, legal requirements and government reporting regulations affecting the industry, managing bank and credit card accounts, reconciling accounts, accounts receivable, accounts payable, payroll, employment taxes and filings.

Payroll including garnishments and deductions

Employment taxes including filing 940, 941 and W-3

New hires and all new hire paperwork: I-9, W-4 and W-2

Worker’s Compensation/Liability Insurance/Unemployment

A/R, A/P, Invoicing

Compliance with all state and federal laws

Reconcile bank accounts

EDUCATION, TRAINING, & CERTIFICATIONS

A.S. - Salt Lake Community College, Salt Lake City, UT

Software Program Experience

• HRIS systems (Datatel Colleague and Ultipro)

• Applicant Tracking Systems (People Admin, Neogov and ADP)

• MS Office: Word, Excel, PowerPoint, Outlook, OneNote

• Quickbooks, Netsuite, Salesforce

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