Customer Service Sales

Gerald R. Mack

646-***-**** : *********@*****.***

Professional Summary

Enthusiastic Deli Clerk who excels in delivering friendly, prompt and efficient customer service in a busy grocery store setting. Adept at working collaboratively with team members, working with cheese and meat slicers, operating scales and following store standards on food preparation. Expertise in suggestive selling, interpersonal communication and deli product presentation.

Core Qualifications

•Experienced guest service and communication skills

•Supply management

•Knowledge of food preparation standards

•Slicer, fryer, oven, microwave and scale knowledge

•Selling techniques

•Responsive work style

•Problem solving

•Knowledge of food safety requirements

mailto:*******@*******.*************** EXPERIENCE

Morton Williams, New York NY 2014 – Present

Deli Clerk

Provided outstanding guest service by greeting customers, suggesting menu items, efficiency making sandwiches, slicing meats and cheeses and completing sales.

Coordinated specialty food sections, including olive bar, salad bar and soup bar, to increase deli profits by 11 percent.

Prepared specialty salads, side dishes and other food products.

Filled and maintained store displays and cases to ensure prompt service for walk-up customers.

Prepared more than 400 deli trays for standing orders and special events.

Maintained cleanliness and organization of deli counter, in accordance with food handling

standards and store requirements.

Increased deli sales 16 percent by using suggestive selling techniques

Center for Employment Opportunities, New York NY 2013 – 2014

Maintenance

Strips, mops, waxes and buffs floors.

Performance of routine and comprehensive custodial maintenance of NYC buildings.

Works with staff to complete various projects throughout the buildings.

Discusses and resolves issues that may affect completion of assigned projects.

Pavilion Deli, New York, NY 2005 – 2011

Appetizing and Deli Manager

Responsible for order and inventory of various deli and grocery items.

Ensures compliance with State and Local Dept. of Health Standards.

Works with customers to design catering menus for parties and events. Makes cost saving recommendations.

Interfaces with vendors . Plans in-store tasting events to introduce new products.

Supervisors staff to ensure customer satisfaction with service provided.

Interviews, hires and trains staff in proper cutting and packaging procedures.

Fresh Direct, New York, New York 2003 – 2005

Deli Clerk/Sanitation Supervisor

Selects and packages various kosher and non-kosher items according to orders received online.

Inspected completed work to ensure compliance according to standards and requirements.

Direct activities of workers in the performance of sanitation and maintenance duties

Monitor various projects to ensure completion on or ahead of schedule.

Ensures compliance with all OSHA and safety procedures.

Inventory of supplies, tools and equipment to ensure sufficient supplies are available .

Operates baling machine.

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