Manager Customer Service
Resume:
Toni Emberger
***********@*******.***
To continue my professional growth within a successful, team oriented organization and work in a challenging new position where I can leverage a solid work ethic through teamwork and collaboration. EXPERIENCE
JJ Morley- Human Resources, Payroll & Marketing *Temporary Part-time position- Alpharetta, GA
10/2015-Present
Genesee General – P & C and Professional Lines Underwriting Assistant- Alpharetta, GA
Areas of Casualty – Professional, Property, General Liability, Farm & Inland Marine
Process renewal quotes and update renewal log
Prepare binder for binding coverage and send binding information to agent
Order inspections and handle any inspection recommendations with the agent
Audits are also performed on the current or prior year insured’s policies and we insure that we have the insured’s cooperation through the audit process
Process Endorsements for policy additions and or changes
Issuing polices with various carriers and making sure they are correct, and forwarding to the agent for the insured
Handle all Brokerage Renewals, quotes and cancellations
Claim information is received and forwarded to the correct persons for claim processing
DNOC & Reinstatements
File appropriate state surplus line taxes
Volunteer with company agent functions
10/2013- 10/2015
Uni-Ter Management Group /J.M Woodworth, RRG- Assistant Underwriter- Alpharetta, GA
Process new and renewal submissions including Input into Quote log and maintenance of existing files
Send indication to agent for review and possible binding of Coverage
Review new and renewal submissions to confirm all required documents are present
Prepare renewal applications and forward to agent for disbursement
Prepare new & renewal policy file
Issue Stock Certificate and maintain Stock Log
Responsible for policy administration such as billing, endorsements, policy review, binders and certificates of insurance
Follow up on payment to ensure remittance is made in a timely manner
Release policy to agent via e-mail.
Process credentialing requests
Skilled in Microsoft Office products
Special Projects completed on as needed basis
Direct contact with agents
Premium reconciliations & issuance of notice of cancellation
Strong communication, customer service, and organization skills
General administrative duties including preparing various documents, such as letters, emails, invoices, faxes
3/2010 to 10/2013
Norman and Associates, Senior Account Executive- Alpharetta, GA
Corporate collections for several multi-million dollar companies.
Legal process for obtaining Judgments, suits and garnishments.
Assistant to the company President
Making calls in excess of a hundred per day and general office duties
Management of daily workflow for all employees
6/03 to 12/2009
Cannon Company, Assistant Property Manager, CAM- Gainesville, GA
Duties included supervision of Leasing and Maintenance and staff
Coding bills, posting rent, preparing, SODA’ and filing Evictions on delinquent account
Documented customer interactions and details of inquiries, complaints and comments, as well as actions taken
Entered renewals, transfers, adjusting ledgers
Handled resident relations and heading all resident functions
General office duties and assistant to the Property Manager
Computer systems AMSI & ONESITE
8/01-1/03
Atlanta Maternal Fetal Medicine, Scheduling & Medical Billing and coding- Decatur, GA
Duties included scheduling appointments for five offices covering the metro Atlanta area
Responsible for billing for three of our offices and diagnosis and CPT coding
Heavy patient contact which included answering six phone lines and general office work 10/00 - 5/01
Perimeter OB/Gyn Care, Front Office/Check Out- Decatur, GA
Maintained front office, billing, deposits, scheduling procedures
Back up for phone operators and projects for five doctors, verified insurance benefits and eligibility, scheduled appointments and general office work
4/00 - 10/00
EDUCATION
Georgia Perimeter College- Business Administration- attending 2013 Stone Mountain High School, Stone Mountain, GA- Graduate 1987 Atlanta Apartment Association-CAM-Certified Apartment Manager-2002 Other Skills:
CPI - Patient interaction certified
Mission Work in St. Marys Jamaica & Volunteer with the Children’s ministry Former mentor for a youth at Ft. Gordon YDC Camp
SOFTWARE
Proficient in Microsoft Office software- Agent Aid, Image Right, Clinic Pro, Medical Manager, Collect, Pyramid & Citrex. Also internet based Expert Insure
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