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Customer Service Management

Location:
Saint Paul, MN
Posted:
February 22, 2016

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Resume:

Kevin Douglas Little Jr

*** ***** ****** • Belvidere, NJ 07823

908-***-****

actm7s@r.postjobfree.com

Summary of Qualifications

Strong analytical skills, combined with the ability to solve any inventory issues and discrepancies with excellent speed and accuracy. Productive efficient work habits ensuring tasks get done in a timely manner. Proven ability to effectively work in a team setting with extensive effort to communicate smoothly and work fluently to produce good results. Excellent knowledge of SAP, RAF scanners, forklifts as well as other tools used in manufacturing and warehouse environments providing a highly adaptive mindset suitable for any work environment.

Professional Experience

Extensive experience in inventory management, customer service, retail management, computer data entry, as well as shipping and receiving.

Work History

Material Handler

ST. Jude Medical

Hackettstown, NJ

October 2014 - Present

Monitor Inventory In the stock room to ensure accuracy and accountability of the product via SAP

Ensure continuous accuracy via of inventory weekly cycle counts and reports from SAP such as C0GI

Complete production orders for the manufacturing employees, providing them with the product necessary to get their job done via MIGO.

Correcting discrepancies with product through thorough investigation ensuring there Is very minimal if any lose in company product

Completing tasks in a timely and efficient manner to ensure transparency and traceability of product and orders.

Quality Control Technician

Neovia Logistical Services

Easton, PA

June 2014 – September 2014 (Contractor)

Consistently auditing product locations to ensure accuracy of product count in a high volume environment.

Consolidation of product to improve space and accessibility in the warehouse.

Dealing with product out of place or unaccounted for (grief) efficiently and effectively.

Assisting in the picking and moving of goods across the warehouse via Forklift (sit down and stand up models)

Warehouse associate

Summit Supply

Asbury, NJ

August 2013 – December 2013 (Contractor)

Separating and storing freight upon reception from the docks to proper locations

Preparing tires tracks and undercarriage used in heavy machinery for binning and shipping at a later time

Small jobs around the office such as mail-ins to potential customers as well as preparation of labels via excel for the product stored in the warehouse

Preparing product in boxes to be shipped via UPS or Fed Ex

Selector

Vistar NY

Budd Lake, NJ

May 2013 – June 2013 (Contractor)

Picking freight for orders using RAF scanner to ensure the proper product is shipped

Completing orders in a timely manner utilizing a stand up rider jack along with the RAF scanner.

Wrapping the product and loading it onto the trucks for delivery to the customer.

ICS Associate (Inventory management)

Wal-Mart

Philipsburg, NJ

January 2012 – September 2012

Controlling and monitoring freight storage in the warehouse using RAF scanners

Ensuring freight goes to the sales floor for product to be available for customers

Adjusting inventory and investigating potential issues to prevent over ordering and missing product

Organization of excess merchandise in the warehouse to ensure smoother transition of product to the sales floor as its required

CGO Coordinator (Inventory Management)

Saker Shoprite

Branchburg, NJ

March 2007 – January 2012

Managing inventory flow into the store via truck orders to prevent over stocking of merchandise but ensure the availability of merchandise for customers

Coordination between Store management and department managers to ensure proper inventory upkeep and accountability.

Providing management team members with daily reports related to merchandise upkeep, sales, and damage.

Utilizing RAF scanner to cycle count merchandise daily to ensure consistent accuracy and ability to prevent inventory issues as soon as possible

Assisting customers as needed to ensure they get product if available if not stocked and providing them with information on the next time it will be available if currently unavailable.

Education

Psychology Study

August 2006 – January 2007

Seton Hall University

South Orange, NJ

High school Diploma

September 2002 – June 2006

Plainfield High school

Plainfield NJ

Skills

RAF scanner

SAP

Typing and data entry

Microsoft Word

Microsoft Office Excel

Microsoft Office PowerPoint

Internet Research

Machine Operation

Fork lift

Stand up rider

Pallet jack

High reach

Cherry picker

References

A list of references will be provided upon request of the employer



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