Manager Customer Service

Bryant Thomas

*** ********** ***. **. *****, MO

Phone 618-***-****

Email *******@*****.***

Summary

Eighteen years of restaurant experience with five of them as a manager. Seeking to get back into management.

Highlights

Stable work history

Full service restaurant background

Operations management

Customer oriented

Team player

Excellent multitasker

Understand a little bit of Spanish

Accomplishments

Managed at a restaurant that has since become a successful franchise.

Experience

Morgan street brewery, St. Louis, MO 05/2011 to present

Head doorman/bartender

Duties include setting up bars and restaurant for nightly service. Stocking beer and liquor, setting up trash cans, setting up tables for special events, and making sure the overall appearance of the restaurant is acceptable. During the course of the shift job responsibilities include checking IDs, changing kegs, miscellaneous cleaning, and security for the nightclub which takes up an entire city block. The end of the night is mostly cleaning, taking out the trash, sweeping, mopping, and making sure the restaurant looks good for the next business day.

Wings ETC., Mishawaka, IN 02/2000 to 04/2011

Manager/server/bartender

Responsibilities as a manager were overall operations of the restaurant. Duties were mostly customer service, making sure the guest’s visit was as enjoyable as possible. Which included making sure the servers and the kitchen were prepared, helping servers and bartenders run food and serve drinks, expoing food, helping the kitchen if they fell behind, and checking on tables. At the end of the night responsibilities included the closing of the restaurant, counting the money to verify the safe was where it should be, checking the closing duties of the servers and the kitchen staff, and setting the alarm and locking up.

Garfield’s restaurant 01/1998 to 02/2000

Server shift leader/ bartender

Shift leader responsibilities included being in charge of the wait staff as well as having the section in the front of the restaurant. This entailed waiting on your tables and helping the other servers take care of theirs. It also included checking running side work to make sure everybody was doing their part. At the end of the night the shift leader was responsible for checking the servers to make sure all their side work was done and getting the managers approval.

Education

Advanced electronics technical core school 1996

US Navy

High school diploma 1992

Belleville west, Belleville, IL

References

Tiffany Arnette Wings ETC. corporate office 574-***-****

Ben Alves Bar manager Morgan street brewery 314-***-****

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