TSM Administrator
Resume:
Christy K. Heffernan
Wrentham, MA 02093
actm6k@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
A professional, detail and results oriented System Administrator with over ten years of professional field experience, and over ten years of knowledge specific to the Backup and Recovery arena. Experienced in WorldWide and 24x7 team leadership/managing, peer tutoring/mentoring, and documentation writing. Outstanding written and oral communication skills. Genuine commitment to quality and customer satisfaction. Enjoys backup and recovery work, as well as database administration on SAP, Oracle, DB2, and Lotus Notes. Versatile worker.
TECHNICAL SKILLS
Current Experience:
Tivoli Storage Manager (TSM) 6.1, 6.2 & 6.3, (Solaris, AIX pSeries, RedHat and zLinux), Windows 2003/2007, Oracle 8-11i, DB2 v8-11, HP SureStore media library management, IBM 34/35xx libraries. (LTO2-4). VTL.
Other experience:
Legato NetWorker (EMC) 7.0, Veritas NetBackup, Arkeia (backup software), SAP Basis, HP OpenView, BMC Patrol, Tivoli, Ticketing tools (such as Vantive, Peregrine & Trackwise), HP-UX, C++, HTML, SQL, Unix shell scripting, IBM/MVS, remote access tools, iSeries OS/400 management. Also have experience with ADIC Scalar and HP StorageTek media library management.
RELEVANT EMPLOYMENT EXPERIENCE
IBM, Feb 2001 to Oct 2013
DST WW TSM Architect and Team Lead
Split duties:
TSM Architect. Have built over 10 TSM Servers and tailored environments to suit needs in zones/locations.
Backup & Recovery Team Lead. Install and manage filesystem and database backups (Oracle/SAP/Lotus Notes/MSSQL/DB2) on Solaris/HP-UX/AIX/Linux and Windows platforms in over 15 24x7 World Wide “Lights Out” data centers
Serve as the main focal contact for assigning all team tickets.
Leader for all SAP and Oracle TSM TDP backup installations.
Commercial Zone creator and owner for backups and restores.
Write extensive amounts of technical documentation for ISO9000 accountability.
Design B&R system architecture and document data disaster recovery procedure, both inside and outside of owned locations.
Hanauer Corporation, Jan 2000 to Jan 2001
Oracle DBA/Unix System Administrator
Started as the Swing Shift Team Manager for the Tier III Operations Support Center in a small start-up company (employee number thirteen). Managed a team of seven on the second shift of a 24x7 monitoring support group, providing scheduling, hiring, and training of all team members.
Assisted with composing and writing of SLA’s for customers, as well as laying out the ground rules for the new Operations Center.
Promoted to an Oracle DBA position after the Operations Support Center setup was established. Performed maintenance, modifications, back-ups and restores of nine production Oracle databases for a Citicorp project: four were on HP 9000's, three were on Sun Netras, and two were on NT. Performed daily DB health checks.
Migrated versions of Oracle from 8.0.4, 8.0.5 and 8.0.6 to 8.1.5 and 8.1.6 on both NT and Unix: 36 total instances, two were Oracle Parallel Server instances on HP 9000’s.
Assisted with mail server issues (backups/problems/managing users).
Set up and ran production level backups using Veritas NetBackup.
CyberCash, Inc., Mar 1996 to Jan 2000
Network Operations Center Manager
Managed nine network operators and eight cross-trainees from the customer service and second level tech support groups on a 24x7 schedule.
Wrote and maintained all documentation for NOC operators.
Maintained the internal web site for the network operations group.
Trained all NOC operators and customer service reps on Unix basics, system architecture, and escalation procedures.
Provided internal customer support for merchant registration issues, also volunteered and assisted customer service team with external merchant support while training them on NOC and CyberCash proprietary software functions.
Managed the CyberCash merchant registration process.
Bridged the gap between customer service and operations group by hands-on approach such as attending daily problem resolution meetings and cross-training personnel.
Identified and provided tools to assist in monitoring of a 24x7 system.
Responsible for reviews, hiring, and terminations of NOC employees.
Set up and performed daily backups using Arkeia backup technology.
Learned minor Oracle dba tasks under mentoring from an OCP.
Started in 1996 when the company had less than 50 employees, and was the first NOC team member.
Assisted in building-out of the NOC from the ground up.
Defense Information Systems Agency (DISA), Pentagon, Jul 1992 to Jul 1996
Computer Operator, Senior Airman (E-4) US Air Force
Monitored Top Secret Unix systems, mainly IBM/MVS and Unisys.
Ran daily and monthly backups, used HP StorageTek media libraries and proprietary backup software.
Served on Pentagon's Disaster Recovery Team for three years. (Sungard, PA)
Manager of QwikScan, a software-tracking device for magnetic media on and off-site.
POC for media inventory, performed monthly, on-site and off-site.
Broke down and distributed print weekly for over 300 users, including the Presidential budget.
Wrote over 50% of site documentation.
EDUCATION
Bachelor’s of Science in Psychology at George Mason University, Fairfax, VA., with a
Minor in Art History, August 2003 – Graduated with honors.
DB2 UDB Performance Tuning and Monitoring, May 2005
SAP Unix Basis Administration Course, March 2004
Linux Fundamentals, July 2003
Oracle9i DBA Fundamentals, September 2002
SAP Operator/Admin Training, October 2001
HP-UX for Experienced System Administrators, August 2000
Database Management, November 1999
Introduction to Oracle: SQL & PL/SQL, May 1999
Advanced Unix Operator Course, December 1997
Air Force Communications Operator Course, October 1992
US Air Force Basic Training, July-Sept 1992
ACCOMPLISHMENTS
IBM Certified Storage Administrator - Tivoli Storage Manager V5, 2006.
Brainbench DB2 Administration (UDB) Certification, September 2006.
Brainbench Disaster Recovery and Planning Certification, May 2006.
Brainbench Unix Administration (General) Certification, June 2006.
Dean's List member in 1997, 2001-2003 (while working full-time).
Member of National Honor Society Alpha Lambda Delta chapter at George Mason University since 1997.
Held an active Top Secret SBI clearance from 1992 to 1996.
Contact this candidate