Customer Service Office

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

SERINA GAITHER

**** ********* **., *******, ** 38127 H: 901-***-**** ***********@*****.*** Dedicated and focused Secretary who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. MS Word, Word Processing,

Excel,

and Word Perfect for Window.

I can type 45 wpm and have

skills in data entry 8,000 kph

I work well with others, very easy

to get along with.

I am very dependable and a hard

worker

Professional and mature

Strong problem solver

Dedicated team player

Understands grammar

Self-starter

Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Increased office organization by developing more efficient filing system and customer database protocols.

12/2015 to Current Secretary

Fresenius Medical Care Memphis, TN

Preparing and typing routine correspondence, form letters and reports. Answering telephone & routing calls to the appropriate person,Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed.

Setting up and maintaining filing systems and basic databases as applicable. Completing forms and reports as required by the various company offices and outside vendors and agencies.

Recording the minutes of meetings and providing the resulting documents an necessary. Making copies of correspondence and other printed matter as required by manager. Preparing purchase orders using the appropriate software application. Distributing incoming mail, maintaining calendar and daily schedules, assisting with various basic personnel administrative functions as needed.

Other duties as assigned.

09/2014 to 12/2015 Transaction Processor- Lockbox

Xerox Corporation Memphis, TN

Investigate bankruptcies and other complex financial transactions and prepare reports summarizing the findings.

Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Serve as bankruptcy liaison.

05/2010 to 11/2013 Secretary

Internal Revenue Service Memphis, TN

Performed general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work. EDUCATION

Filing and retrieving corporate documents, records and reports; make travel arrangements for executives.

Coordinated and directed office services, such as records and budget preparation, personnel and housekeeping, in order to aid executives. Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database presentation software.

10/2008 to 05/2010 Office clerk

Internal Revenue Service Memphis, TN

Compile, copy, sort and file records of office activities, business transactions and other activities.

Process and prepare documents, such as business and government forms and expense reports.

Review files, records, and other documents to obtain Information to respond to requests.

Open, sort and routed incoming mail, answer correspondence and prepared outgoing mail.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. 04/2008 to 10/2008 Office Clerk

Internal Revenue Service Memphis, TN

Compile and maintained records of business transactions and office activities.

Copied data and compiled records and reports.

Operate office machines such as computers, adding, calculating and duplicating machines.

Open and route incoming mail.

Answer correspondence and prepared outgoing mail.

Operate computer terminal to input and retrieve data. Associate's Degree: Business Administrative

Remington College Memphis, TN

Business Administrative

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