Manager Management
Resume:
Baheer Gad
******.***@*****.*** 347-***-****
A technology and business visionary with 15+ years leading and defining corporate technology strategy and the architecture/implementation of high volume management systems. Define roadmaps, budget, staff, infrastructure, facilities, and oversee the implementation of the plan for increased growth, maximizing business continuity, and ensure high performance/high availability of information systems. Adaptive, innovative, and customer focused.
Technology Architecture & Integration
Global IT Delivery & Project Management
Budgeting & Cost Control
Vendor Management and contract negotiation
Infrastructure Virtualization
Team Building and Leadership
Leading Edge Software Development
Electronic Commerce Strategy
Infrastructure Project Management
Disaster Recovery Planning & Execution
ITIL v3 Framework
Business System Integration
Technical Skills:
Virtualization: VMware ESX, VMware ESXi, VMware vSphere, VMware Workstation, VMware Server, VMware
Player, Microsoft Virtual Server, Microsoft Hyper-V, Xen.org Xen, Citrix XenServer
Storage: EMC Clariion, Hitachi Data Systems (HDS), Compellent, OpenFiler, Dell/Equalogic, McData switches, fibre channel, iSCSI, zoning, LUN allocation
Operating Systems: Windows Server 2008, Windows Server 2003, Windows 2000 Server, Windows 7.0, Windows XP, Windows Vista, Windows 2000 Professional, Windows NT Server, Windows NT Workstation, Windows 3.1, Windows 3.0, Microsoft DOS 3.0, Redhat Enterprise Linux, CentOS, Fedora Linux, Mandrake Linux, VAX/VMS Networking: Sourcefire Certified Professional (SFCP), Snort, TCP/IP, Ethernet, Token Ring, HTT P, SMTP, SNMP, IMAP, POP3, DNS, DHCP, NetBeui, DSL, RAS, PPTP, IPSec, SSL, WEP, PA, L2TP, MS-CHAP, Cisco, Vyatta Databases: Oracle 10g, Oracle 9i, Microsoft SQL Server 6.5, Microsoft SQL Server 7.0, Microsoft SQL Server
2000, Microsoft SQL Server 2005, Microsoft Access, MySQL, dBase III PostSQL
Management:
Manage the Network Operations Team
Manage network change control for over 8 years
Have managed and put together numerous projects that completed on time and on budget
Have completed and presented many different metrics over the years covering capacity of Operations services, Training, Help desk services, SLA’s, remediate risk, operational risk, and asset management.
Infrastructure Management Methodologies: ITIL version 3.0 Framework
Project Management & Development Methodologies: Waterfall, Agile, Scrum
Data Center Management
Managed Shared Data Center operations with full accountability for the cost-effective, on-time management of Server and Network functions.
Served as primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations.
Developed and revised departmental procedure manuals to assist staffs in all aspects of Infrastructure operations.
Implemented Quality Control procedures to ensure full compliance with company policies and procedures.
Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues.
Generated weekly statistical and department performance reports for senior management review.
Staff Management & Training:
Guided all aspects of personnel management and leadership of shift operators in areas of interviewing, hiring, training, supervision, delegation, evaluation, and promotion recommendation.
Provided continuous hands-on training of operators to promote the development of technical problem anticipation, identification, and troubleshooting skills.
Ensured a committed support team through cross training of Computer Operations and Production Control staffs on system upgrades, disaster recovery tests, and data migration projects.
Coordinated weekly staff meetings to discuss departmental issues, project initiatives, and action plan.
Project Highlights:
Managed the network upgrade in the NY office over 90 new devices were rolled out over one weekend.
Managed the IT department roll on three major moves or relocations over 200 people each time.
Managed and Assisted in the relocation of all major applications to the regional data center.
Worked on various teams across the enterprise to assist any many major projects.
Managed the consolidation of the Commvault Commcell into one.
Played a vital role in the testing of the disaster recovery playbooks.
Professional Experience:
Cooley LLP; New York, NY 9/14-Present
Senior Network Operations Manager
Responsibility for managing the Network Operations team that is responsible for installation, configuration, and ongoing maintenance of all servers, storage, and data centers Firm wide. The team this person manages also has responsible for maintaining services and applications such as Active Directory, Remote Access, backups, and many other services. Install, maintain, monitor, analyze, and troubleshoot data center infrastructure equipment and software in support of data center operations. Subject Matter Expert supporting production and disaster recovery/business continuation (DR/BC) operations environments including multiple physical and virtual servers; networking and VLANs; data storage performance and provisioning; data replication and backup; private, hybrid, and public “cloud” technologies and related systems and activities. Monitors, measures and manages key performance on network links including bandwidth, throughput and latencies against internal and service provider SLAs. Executes DR/BC procedures and monitors and enforces security according to standards developed by the InfoSec team. Executes systems upgrades, routine or other patching as needed and approved in Change Control, and contributes to design changes, DR/BC planning and architecture. Works throughout the systems lifecycle including design, test, stage, install, production, upgrade and retirement of system components.
Sidley Austin LLP; New York, NY &Washington, DC 4/05 – 9/14
Infrastructure Services Manager – East Coast– New York & Washington DC & Boston & Portland offices
Manage a team of 17 people is all areas of IT that include the following tasks:
Team consists of 3 Network Engineers, 2 Citrix Engineers, 2 Server Engineers, Manager of Floor Support (and direct reports), Help Desk Manager(and direct reports), an Application Specialist, And an Asset Manager.
Responsible for managing the firms day to day operations including all global applications, networks (WAN\GAN\LAN) and all associated systems and facilities in both offices. As well as in the disaster recovery site.
Responsible for polices, procedures and standards as it relates to the global vision of the firm.
Provided strategic analysis and convergence of the global Data &Voice & Video networks/systems resulting in high availability and $3 million in savings.
Extensive experience in critical systems, network topologies, and infrastructure cabling coupled with comprehensive knowledge of 10G MultiMode fiber solutions
Demonstrate ability in supervising, initiating, multi-faceted technologies programs
Efficiently perform liaison duties between product development, engineering, quality, and IT groups
Expert in formulating and implementing effective corporate policies and procedures
Played an integral role in supervising all aspects of New York Data Center and Washington Data Center
Effectively directed and planned the entire infrastructure build outs
Proactively involved in project meetings to collect infrastructure requirements including copper connections, fiber connections, type of connections, power requirements, cooling requirements and capacity requirements as well as weight specifications
Efficiently supervised vendors and administered project pricing through the effective utilization of competitive bidding process for all new projects
Worked collaboratively with engineering teams within the Technology Department to accomplish data center relocation project including End of Life (EOL) devices
Successfully planned swing environment to effectively accommodate 600 legacy servers as well as 300 new HP blade
Oversee operations vendor employees stationed to the data center; ensure adherence to contracted
deliverables including SLA’s, and all related reporting.
Oversee data center access including vendor access for maintenance, external visits, and overall ownership of the access list
Manage the installation and/or decommissioning of cabling, power and patching within the data center environment
Oversee documentation management for all data center activities including capacity management and reporting matrixes
Provided purview over consolidation of 17 computer rooms into a single global data center as part of 4 member IT executive core team.
Achieved seamless migration from Frame/MPLS mesh network to dual global MPLS fabrics (AT&T and
Verizon) with no user facing impact.
Ensured carrier design and engineering of MAN, MPLS and SONET networks (voice and data) would meet user need for stringent overall 99.9999 % uptime.
Resolved end of life and end of support issues by providing successful project management in global replacement/upgrade of 12,000 data (Cisco) ports in 19 locations.
Overall responsibility for the primary (NY & DC) & disaster recover datacenters for the firm.
Generated $ 5 million global telephone upgrade project and configuration design to create a highly resilient, multi-layered, integrated global telephone (Avaya), voice mail, call center system which would:
Remediate cost inefficiencies from legacy systems while leveraging global MPLS networks.
Resolve end of service/life/maintenance issues with global support agreement to standardize system versions with manufacturer supportable hardware/software.
Increase customer service and user mobility by integrating cell phones with telephone systems, thus making partners more available for clients and reducing costs. Enhance use of SIP and VoIP technologies to provide seamless user interface and reduce costs.
Supervised migration of telecommunications expense management to external firm.
Implemented new data network architecture with 99.9999 % availability to insure user productivity/billing.
Manage projects across all business departments with-in the firm.
Coordinated network support for global deployment of Video Conference (Cisco/Tandberg).
Created global wireless upgrade project – Extending wireless capability throughout all offices.
Maintain disaster recovery plans and manage annual testing yearly.
Maintain up-to-date knowledge of general technology trends affecting law-firm around the world.
HP Financial Services, (formerly Compaq Financial), Murray Hill, NJ 2/98 – 4/05
Data Center Manager\ Infrastructure Manager
Functioned as Data center manager. Analyze existing and upcoming business and technical needs.
Research and evaluate possible solutions to implement practical, powerful upgrades. Work with testing group for complete quality assurance. Managed the data center that included over 300 production servers. Manage Active Directory and DNS network. Administer 800 users Citrix Farm including application publishing and new Citrix implementations. Implement patch management software for 275 servers.
Lead a team of seven IT personnel and managed the project management portfolio-maintaining servers, data center and telecommunications systems.
Responsible for the design, performance and daily operations of the entire Data Center, as well as the guidance of the next steps for the data center future, and the employees that worked for me.
Directed the Data Center operations and administration involving Data Center design, implementation and
Management.
Administered the LAN’s/WAN’s Communications and offering Production Support for the company.
Served as Security office for the ISP that was housed within the Data Center that I managed.
Monitored the network with HP openview, Insight Manager.
Responsible for providing a vision and being proactive to IT industry changes.
Orchestrating the Data Center backup \ restore for the entire company across NA, EMEA, AP, LA Regions.
Guided the Asset management portfolio and maintaining inventory control of all networking, and IT
equipments ordered and used on projects.
Implemented remote company installations, Ethernet, routers, switches, multiplexers, servers, LAN bridges and gateways.
Building and imaging 250 servers in the Data Center, supervising the racking and removal of all servers entering and leaving the data center as well as conducting tape backups of worldwide sites.
Monitoring network security, network designs and TCP/IP networking.
Installing and managing Enterprise\Exchange backups across the LAN \ WAN as well as Patch link management software for 300 servers.
Worked closely as Disaster Recovery Simulation team leader with the Database Administrators and Corporate Engineers as support for the Local Area Network (LAN) and other network as well as data center equipment.
Accomplishments at HP Financial Services:
Orchestrated the migration of 250 servers and over 1000 desktops from NT 4.0 environment to Windows
2000.
Built and refurbished over 500 Compaq/HP servers.
Developed a 15-30 Citrix MetaFrame 1.8 thin for the client solution servers to allow global access to core leasing applications.
Drove the upgrade of Citrix MetaFrame 1.8 thin client solution servers to Citrix XP.
Administrated the implementation of Network Load Balancing for up to 20 nodes.
Education:
December 2004: STEVENS INSTITUTE OF TECHNOLOGY; Hoboken, New Jersey
Degree: Masters – Information Technology Management
May 1996: NORWICH UNIVERSITY, Private Military School of Vermont
Degree: Bachelors – Environmental Engineering
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