Administrative Assistant Medical

Sonia M Williams-Denham

**** ********* ****, **********, ** 30039 860-***-**** ************@*****.***

Professional Summary Highly organized and detail-oriented administrative assistant with more than 15 years’ experience in training mentoring, strong organizational skills, and excellent oral communication

Experience Transportation Security Officer Department of Homeland Security, Windsor Locks, CT 12/2007-06/2015 Verify boarding passes and identification to prevent identity theft and assure accuracy of dates Observing objects on x-ray screen of passengers personal property for prevention of prohibited items Perform necessary bag checks on passenger personal property found via x-ray evaluation of prohibited items not allowed in airport sterile area or on aircraft Perform full body pat downs, also observe and monitor the walk through metal detector as a safety precaution for the traveling public

Entrepreneur Daycare Owner, Hartford, CT 11/2005-09/2007 Accurately logged and provided daily summary of children’s day Physically prepared healthy breakfast, lunch, and dinner Advocate for parents, recommending various assistant programs to meet their financial needs

Administrative Assistant CT Surgical Group, Hartford, CT 01/2000-07/2005 Registered, discharged, and scheduled diagnostic and follow up patient appointments Train new employees of company’s policies and procedures Responded to member questions, concerns, and advocated for their services and needs Accurately input diagnosis codes and insurance information in software system for billing Checked and edited physicians’ vacation, operating room, and office schedules to meet patient needs

Medical Receptionist Kaiser Permanente, West Hartford, CT 10/1994-12/1999 Properly direct inbound calls to appropriate departments Operate telephone switchboard with numerous call lines Database and medical records management Supported multiple departments with various clerical duties Managed fast paced call center environment by answering, screening, and processing high call volumes of 100s incoming calls per day Triaged calls for advice nurse and/or paged appropriate on call physician

Education Associate of Science, Early Childhood Education 2003 Capitol Community College

Credits earned various coursework Eastern Connecticut State University

References Available Upon Request